Job Title

Technical Support Specialist (Tier 2 | Managed Services)Location: Remote Lower Mainland, BC (Head Office in Burnaby)Type: Full-Time | Managed Services EnvironmentAbout the CompanyWere a growing Managed Service Provider (MSP) based in Burnaby, supporting a diverse portfolio of small to mid-sized businesses across Canada. Our team of around 10 delivers proactive, process-driven IT services designed to help clients operate securely, efficiently, and confidently.We value curiosity, accountability, and professional growth. Every team member has the opportunity to pursue certifications, expand their technical expertise, and play a hands-on role in improving client environments.About the RoleWere looking for a Tier 2 Technical Support Specialist to join our remote-first team. Youll provide end-to-end IT support across Microsoft 365, networking, cloud, and infrastructure systems helping clients stay connected and productive.This role is ideal for someone with MSP experience who enjoys variety, client interaction, and continuous learning. Candidates with previous international IT experience are welcome to apply.Key ResponsibilitiesProvide remote (and occasional on-site) support for clients in the Lower MainlandManage tickets, documentation, and updates in the PSA systemTroubleshoot, configure, and maintain workstations, servers, and network devicesSupport cloud platforms (Microsoft 365, Google Workspace, Azure/AWS)Implement and maintain backup and disaster recovery solutionsWork on projects involving VoIP, networking, and infrastructure upgradesCollaborate with senior engineers and leadership to design and deliver tailored IT solutionsIdeal Knowledge & ExperiencePrevious experience in a Managed Services Provider (MSP) environmentExcellent experience crushing tickets and prioritizing clientsStrong with Windows Server, Active Directory, and Microsoft 365 administrationSome exposure to SharePoint, Meraki, Ubiquiti, and UniFi networking gearFamiliarity with RMM/PSA tools and documentation platforms (IT Glue or similar)Cloud experience with Azure, AWS, or Google WorkspaceValid BC drivers license and reliable transportationExcellent communication skills and customer focusNice to HaveBackground in small project delivery or coordinationFamiliarity with backup/disaster recovery toolsBasic scripting or automation experience (PowerShell, Bash, etc.)Why Join UsRemote-first environment with flexible hoursSupportive, growth-oriented team cultureOpportunities for certification and career advancementA chance to make a real impact in a growing MSP