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Compensation Grade: Grade 2 Job Description: Who We Are: We are a Canadian owned and operated retailer (and proud of it!), with a strong commitment to the community, and over 60 years of success. If you are looking for a challenging and dynamic career, Giant Tiger may be right for you. We believe in opportunities for growth & development, teamwork, and engagement. Workplace Arrangements: This role is being offered as a 12-month contract. *The deadline to apply for this role is 10/30/25.* This role will follow a fully remote schedule after training has been completed at our Ottawa, ON Home Office. Applicants for this role can expect to work from home 5 days a week on an alternating weekly rotation schedule that includes working hours starting at 7:00am, working hours ending at 9:00pm and weekends and holidays. What Giant Tiger Brings: - Work Your Way! Remote Work Arrangement - Store Discount - Onsite Perks: Free parking; Public Transit accessible; 24/7 access to onsite gym; full-service cafeteria What You''ll Be Doing: - Respond to customer and store inquiries via telephone, email, live chat, text and social media channels. Provide timely and effective solutions in response to inquiries and issues. - Provide excellent customer service and address needs of customers and stores in a timely and effective manner meeting SLAs. ex. ''sundown rule'' responses to stores - Provide clear and precise documentation for stores to advise customers (Correction Notices) - Accurately and efficiently provide notices to stores advising them of any non-food and Health & Safety Recalls. Recall & Customer notice must be both English and French - Actively contribute ideas that will enhance the customer service experience. Drawing from BHD inquiry experiences, contribute to Merch Ops process improvement by periodically providing analysis and recommendations on issues & opportunities regarding Stores - Provide Stores with information and details regarding potential issues or upcoming issues that could affect their business. (Store Communications) - Manage work flow on the front end, manage customer/store flow, and report performance and policy issues to the Customer Service Supervisor What You''ll Bring: - Bilingualism (English and French) is a requirement as this role will be in regular contact with our stores and store leadership in Quebec. - Minimum of 2 years of retail and/or customer service experience is required; - Ability to work under pressure and in a very fast-paced environment. - Knowledge of social media and best practices. - Strong communication skills are required, as well as attention to detail and creative problem solving. - Strong demonstrated organizational and time management skills. - Systems experience with AS400 (JDA) and Freshdesk - Basic computer skills and ability to use computer programs such as Microsoft Word, Excel, and Outlook - Ability to work a flexible schedule including nights, weekends, and holidays as needed. Assets You May Have: - Post-secondary education Are you interested in this position but dont meet 100% of the criteria? We want you to apply anyway! During our recruitment process we are looking for an incumbent that will not only learn and grow in the role, but also contribute to our diverse, equal and inclusive culture. Giant Tiger is an equal opportunity employer and is committed to fair employment practices. If you require accommodation during the recruitment process, please use the contact information below to request accommodation. These accommodations are designed to remove obstacles without altering the evaluation of a candidate''s fit for the role, allowing candidates to fully demonstrate their abilities. This information will be kept confidential, and your right to privacy will be protected. Thank you for your interest in Giant Tiger, we look forward to reviewing your application! #LI-HYBRID Contract End Date: 2027-10-29 Job Requisition: JR129214 Giant Tiger is an equal opportunity employer and is committed to fair employment practices. Are you interested in this position but dont yet meet all the criteria? We want you to apply anyway! During our recruitment process we are looking for an incumbent that will not only learn and grow in the role, but also contribute to our diverse, equal and inclusive culture. If you require accommodation during your pursuit of a role at Giant Tiger please contact *.*