Job Title

Are you ready to join Canada''s most-shopped general merchandise retailer, with over 500 stores from coast to coast? Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home products. Canadian Tire offers competitive compensation packages including; benefits, potential for profit sharing, extensive training, and career opportunities from within and across the country at the Canadian Tire Retail stores. **Summary:** The Automotive Parts Associate works in a fast-paced automotive environment that involves constant interaction with customers in person and over the phone, with the use of a computerized automotive parts look-up system. The role also involves interaction with outside vendors using various ordering processes and systems and a responsibility for maintaining the automotive retail floor. **Main Responsibilities and Tasks:** - Provides excellent customer service and ensures an ongoing commitment to the needs of the customer and their vehicle. - Directs or guides customer to the location of requested items. - Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person. - Deals with challenging situations in a professional manner. - Keeps up to date on in-store promotions, in-store deals, auto center specials and product locations. - Sources and orders automotive parts for customers though authorized suppliers. - Follows established procedures regarding the ordering and sale of parts to customers and the Service Department. - Processes returns, warranties and castings as required. - Tests and fills batteries. Tests starters and alternators. Operates the battery filling station as per training received. - Stocks shelves and merchandise display areas using modules and planograms as guidelines. - Maintains inventory accuracy and identifies/reports low stock levels. - Operates computer and RF gun, and enters all relevant coding in Canadian Tire systems. **Requirements:** - Demonstrated automotive subject matter knowledge and interest. - Basic math and typing skills. - Good working knowledge of automotive parts lookup system. - Ability to operate a cash register is an asset. - Ability to work under minimal supervision with computerized systems. - Experience in a similar role, in a Canadian Tire store or Automotive Service Centre, is considered an asset. - Highly approachable, customer-oriented individual who thrives on offering exceptional service to customers. - Strong communication skills, ability to listen carefully and to give precise instructions. - Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals. - Ability to multitask, adapt and cope with challenging and changing situations. - Positive attitude, punctuality and solid work ethic. **More about the position:** **Potential Career Opportunities** - Next levels: Service Advisor, Department Manager and Service Manager. **Physical Demands and Working Conditions** - - Standing/walking for 8 hours. - Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise item may vary in weight from ''light'' to ''heavy''. **Our offering includes** - - - Competitive compensation and benefit package - Potential for Profit Sharing - Employee Shopping Discounts - Flexible work hours - Learning and Development opportunities - Scholarships - Reward and Recognition Program - A culture of performance & accountability - A supportive and positive team environment **Background Check Requirements:** As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions: - Employment Verification We thank all applicants for their interest; however only those candidates selected for an interview will be contacted. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.