Job Title

Work Location Grande Prairie, Alberta, Canada Hours 15 Line Of Business Personal & Commercial Banking Pay Details $22.50 - $28.33 CAD Job Description At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and longlasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal bank partner, while ensuring a positive customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact. Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an allaround champion who can understand customer needs and advise the bestsuited banking solutions for a positive customer experience. In This Role, You Will Process financial transactions such as deposits, withdrawals, and bill payments according to standardized operating procedures, industry regulations, and TDs Code of Conduct and Ethics. Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters. Respond and resolve customers concerns using standard procedures and escalating nonstandard activities as necessary. Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner. Connect personally with customers to advise them appropriately and clearly on banking solutions and processes. Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development. Assist the team by respecting coworkers, staying dedicated, and keeping everyone uptodate on the status of routine activities. Deliver quality customer experiences and recommend operational improvements where opportunities exist to improve and achieve operational excellence. Job Requirements High School diploma and/or 1+ years of relevant experience. Undergraduate degree or equivalent is an asset. Strong administration, organizational, planning and timemanagement skills to work in a fastpaced environment. Handson knowledge of using MS Office (Word, Excel, Outlook) and the Internet. A gogetter who can exercise initiative and be accurate and detailoriented to handle several tasks and changing priorities. A dynamic communicator with established customerexperience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner. Benefits TDs Total Rewards package includes base salary, variable compensation, health and wellbeing benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. We look forward to hearing from you! #J-18808-Ljbffr