Job Title

Overview The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment. This position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations. Responsibilities Manage inbound calls, emails, and chats to address inquiries and resolve issues related to Teladoc Health services. Coordinate queues and provide information about services to patients and members. Deliver excellent customer service to maintain high levels of customer satisfaction; address concerns professionally and efficiently. Occasionally handle crisis situations with composure and appropriate escalation when needed. Work independently and collaboratively as part of a dynamic team. Demonstrate outstanding telephonic communication skills and the ability to explain complex concepts clearly to a diverse member base. Apply superior problem-solving abilities and strong organizational acumen to address challenges. Benefits Earn $24 CAD per hour Minimum commitment of 15 hours per week; you can work more hours if you want to Flexible work schedule: choose times that suit you Monday to Friday: 5:00 AM 9:00 AM EST Thursday and Friday: 8:00 PM 12:00 AM EST Saturday and Sunday: 5:00 AM 10:30 AM EST Gain in-demand experience in healthcare and tech, building your resume with virtual healthcare, patient communication, and crisis handling skills Requirements Exceptional empathy, actively engaging with members and patients, and understanding their needs. Exemplary organizational skills, adept at managing multiple competing priorities in a fast-paced environment. Ability to adapt to new processes and thrive in a fast-paced work environment. Bi-lingual English and French is required. #J-18808-Ljbffr