Job Title

About the team We are looking for a motivated personable and outgoing individual with excellent customer support and leadership experience to join our bilingual Executive Support Team in Toronto on a hybrid basis. The ideal candidate is a master problem solver with an entrepreneurial spirit innovative mindset and a positive cando attitude. This is an exciting opportunity to take part in a highenergy and fun work environment for a rapidly growing company with global ambitions. What you will do Provide exceptional experiences to Turo hosts and guests in both English and French. Field a wide variety of cases / tickets related to billing, fees, fines, mechanical issues, damage and reservation scheduling and more. Handle sensitive and stressful situations with grace while exemplifying Turo values. Communicate with internal Turo stakeholders of all levels on a regular basis. Ensure that Turo hosts and guests receive the highest quality of service and that all issues are resolved in the shortest possible time. Consistently contribute ideas to further improve the hosts and guests experience as well as continuously improve team processes. Utilize systems and tools such as Kustomer, Gmail, Google Docs, Google Sheets and Excel. Quickly adjust to new processes and policies as the company continues to grow. This role follows a SaturdayWednesday schedule with team collaboration in the office Monday and Wednesday. Your profile 3 years of experience in a highlevel customer support environment; call center experience a plus! Topnight oral and written communication skills in both French and English with outstanding attention to detail. Personable outgoing individual with a talent for empathy and deescalation who enjoys working with people, embraces the Turo values and is able to handle stressful situations with grace. Strategic thinker: you love thinking of ways to improve processes. Experience using Zendesk, Kustomer or other customer service applications. Ability to work independently with little or no supervision/direction and in a team environment. Great problemsolving skills, analytical abilities and ability to multitask. Bonus: university undergraduate degree in any field. For this role the target base salary range in Toronto is $54,000$67,000 CAD annually. This role is also eligible for equity and general benefit packages. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role. Benefits Competitive salary, equity, benefits and perks for all fulltime employees. Employerpaid medical, dental and vision insurance (country specific). Retirement employer match. Learning & Development stipend to invest in your professional development. Turo host matching program. Turo travel credit. Cell phone and internet stipend. Paid time off to relax and recharge. Paid holidays, volunteer time off and parental leave. Inoffice lunch, office snacks and fun activities for fulltime or hybrid employees. About Turo Turo is the worlds largest car sharing marketplace where you can book the perfect car for wherever youre going from a vibrant community of trusted hosts across the US, UK, Canada, Australia and France. Whether youre flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the drivers seat of an extraordinary selection of cars shared by local hosts. Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance as applicable. We welcome candidates with physical, mental and/or neurological disabilities. If you require assistance applying for an open position or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing Equal Opportunity Employer Turo is an Equal Opportunity Employer and a participant in the U.S. Federal EVerify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance as applicable. Employment Details Employment type: Fulltime. Experience required: years. Vacancy: 1. #J-18808-Ljbffr