Job Title

Overview Join to apply for the General Manager role at ServiceMaster Restore of PEI. Benefits Company car Competitive salary Dental insurance Health insurance Vision insurance Responsibilities Reporting to the Franchise Owner, the General Manager will be responsible for driving and directing business operations to ensure productivity and excellence in client service. The General Manager will manage the franchise staff/crews and foster an environment where all employees practice accountability, reliability, and proactivity. The focus is on service excellence with existing clients, growth in new client accounts, and ongoing staff development. Business Management Establish and ensure compliance of operational unit''s short-term and long-term goals with overall company objectives Establish and communicate clear standards of performance and budgets for each business unit and/or client account Enforce project and performance standards to ensure high quality of customer satisfaction Supervise and manage project work to meet deadlines Manage and monitor sales and project managers to exceed client expectations and consider client wellbeing Conduct regular one-on-one meetings with managers to review key deliverables and performance Lead periodic team performance meetings to increase productivity and uphold morale Maintain involvement in communication with home/business owners, insurance adjusters, engineers, subcontractors, and vendors Resolve operating problems and authorize procedures within span of control Provide guidance to managers and staff to support employee success Orient new employees to the company values and provide ongoing training Foster staff/crews engagement through events and activities to recognize achievements and plan objectives Ensure periodic floor/office maintenance within budget Client Services Manage assigned accounts and corporate sales initiatives with select vendors Establish a proactive customer service environment through planning, expectations, measurement, and regular feedback Commit to responsive service with timely telephone and 24-hour response to complaints and requests Maintain professional ServiceMaster presence in public with clean uniforms, vehicles, and equipment Visit new accounts within one month of start-up to ensure customer satisfaction Strive to exceed quality performance standards on each client account Administration Manage departmental budgets including labour, supplies and equipment Approve departmental payroll and reconcile labour costs with budgets Maintain current customer and employee databases and review every 6 months Oversee company policies, procedures and forms Monitor and validate billing and invoicing accuracy and ensure collections targets are met Oversee recruitment, hiring, progressive discipline, and terminations Verify purchases have prior approval as per procedures Conduct semi-annual account reviews to analyze revenue and/or labour rates Prepare annual operating budgets and business plans Qualifications To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Characteristic and Ability Requirements Strong communication skills both written and verbal Excellent leadership and effective decision-making skills Ability to engage, motivate and develop staff to produce high levels of productivity Highly organized with attention to detail Demonstrated sound work ethics Proven ability to build and maintain strong working relationships Flexible, adaptable and able to work effectively in a variety of settings Team player that fosters team-based learning Educational Requirements High school diploma required. Degree or diploma in Operations/Business Management preferred. Other education/certification/training: n/a Work Experience Requirements Minimum of three (3) years of managerial experience in a franchise and/or operations environment, preferably in cleaning and/or restoration services Minimum six (6) eight (8) years of progressive experience in cleaning and/or restoration services Competencies Accountability Adaptability Builds Trust and Respect Customer Focus Manages Work Problem Solving Quality Standards Safety Awareness Teamwork Physical & Working Conditions Low level of physical exertion; moderate sensory effort Low risk of adverse working conditions Time mostly in office; some duties outside office Note: This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. Other Information Seniority level: Mid-Senior level Employment type: Full-time Job function: Management and Manufacturing Industry: Construction #J-18808-Ljbffr