Job Title

Field Supervisor - New Installations & ModernizationsLocation: Ottawa, ON, Ontario, CanadaJob ID: 82719The Field Supervisor New Installations (NI) and Modernizations (MOD) is responsible for the installation of new construction and modernization projects through conforming to customer and company requirements as related to quality improvements, safety, cost improvement and customer satisfaction in support of Branch objectives. This role has responsibility for managing, coaching and training field employees as well as health and safety requirements.ResponsibilitiesImplement customer and Company requirements for quality, performance reliability and passenger safety for each location under their supervisionEnsure exceptional quality standards, training and performance of field personnelManage hourly field employees through providing mentorship, guidance and constructive feedback to promote employee developmentMake sound judgments as related to motivation, training and work assignments for all employees within their assigned responsibility, while at the same time, adjusting manpower to minimum level and meeting and or exceeding customer requirementsCoach hourly field employees Companys methods of quality, productivity and safetyMonitor the work of all hourly field employees from both a quantitative and qualitative point of viewReview of time tickets for accuracy and maintain vacation schedulesPersuade field employees to follow practices and procedures that will foster teamwork and improve quality and productivityFinancial ManagementManage/support all service work in area of responsibility within framework of financial budgetManage Mechanic and Helper manpower to maximize business resultsProcess and Quality ManagementManage ongoing program of project field audit to assurance conformance of performance standards of quality, completeness and safety.Implement route management strategy in support of assuring uniform application of preventative maintenance procedure while controlling manpower to minimum levelProvide technical support to Sales and Field employeesEnsure ISO complianceCustomer Service and External RelationsLiaise with property management representatives/building ownersEnsure compliance with government regulatory requirementsInterpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and human resources disruption is minimizedEnsure customer needs or enquires are met in a prompt, professional manner. Provide clear and written communicationsDemonstrate to customers that they are receiving fair value for their expendituresCommunicate with and influence business agents, inspectors, etc., in resolving disputesMonitor service calls in assigned portfolio to eliminate repetitive callsMaintain and manage pro-active relationships with Union business agentWhat You BringPost Secondary preferably in Engineering or Project Management3-5 years in elevator industry or related experience, or a similar industry which includes the supervision of capital equipment installationExcellent leadership skills and demonstrated ability to solve problemsAbility to coach, mentor and guide team membersStrong communication skills, organization skills and ability to work without supervisionSelf motivated team player with record of achieving resultsWork flexible hours as business demandsComputer literacy MS Word, Power Point, Excel, ProjectWhats in it for you?Competitive Salary (commensurate with experience)Competitive Bonus Incentive Program or Commission PlanWide range of professional and leadership development opportunitiesCompetitive Extended Health, Dental & Vision PlansGenerous Paid Time Off PlansTuition Reimbursement ProgramCompetitive Group RRSP with Company MatchJob DetailsSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: Management and ManufacturingIndustries: Industrial Machinery Manufacturing #J-18808-Ljbffr