Job Title

Akkodis is partnered with a leading financial service firm who specialize in payment processing here in Toronto. They're looking to recruit a Senior Manager, Software Development & Architecture to lead Agile teams responsible for building and evolving Digital Onboarding, Digital Support, and Telephony platforms in a fast-paced, customer-first environment.This is a new, high-impact leadership role for a technical leader who can blend hands-on development expertise with architectural vision and team-building / people management skills.What You'll Do: Build, lead and mentor a growing team of software engineers and architects, fostering innovation, collaboration, and technical excellence.Translate business requirements into scalable, maintainable, and high-performing technical solutions.Define and enforce software architecture standards, guidelines, and best practices across platforms.Collaborate with Product Owners, cross-functional teams, and stakeholders to plan releases, manage multiple streams of work, and deliver predictable results.Conduct architecture reviews, code reviews, and performance evaluations to ensure quality, compliance, and alignment with organizational goals.Anticipate technical challenges and guide the team through ambiguity with proactive problem-solving.Build relationships with internal stakeholders, supporting platform roadmaps, RFPs, and customer initiatives.What You Bring: 8+ years in software development and architecture, including 3+ years leading technical teams.Experience working in software development, business intelligence, data architecture, and cloud-native and/or modern architecture practices.Experience with call center / customer engagement platforms (e.g., Five9, Genesys, Twilio Flex, Talkdesk, NICE CXone, Amazon Connect) or knowledge management systems (e.g., ServiceNow, Zendesk, Confluence). Candidates should have hands-on experience with at least one of these areas.Experience with Ada or similar AI-powered customer service platforms, including AI integration with CRM and/or contact center solutions, conversation AI, virtual agent automation, etc.Deep understanding of Agile methodologies and modern software development practices.Strong leadership, mentoring, and team-building skills.Comfortable navigating ambiguity, solving unprecedented problems, and anticipating potential issues before they arise.Experience in financial services, payments, or fintech is a strong asset but not required.Why This Role: Shape the evolution of key digital platforms that directly impact customer experienceLead a growing, high-performing team in a collaborative, innovative environment.Drive architectural strategy and platform modernization in a dynamic and fast moving industry.If you're interested in learning more, don't hesitate to apply today!