Job Title

About IntlvacIntlvac is an established leader in precision vacuum coating and ion beam technology, providing innovative thin film deposition and etching systems for research and production environments. Our clients span industries including optics, semiconductors, aerospace, and advanced materials. We are currently seeking a highly organized Inside Sales & Technical Support Technician to join our growing team. We are an equipment manufacturing company and the support is for customers who utilize our equipment.This is not an IT position.Key ResponsibilitiesCustomer & Sales SupportoAct as a primary point of contact for customers regarding parts, pricing, and technical inquiries.oPrepare quotations for high-vacuum system components, spare parts, and services.oIdentify customer needs and recommend suitable products, upgrades, or service packages.oMaintain accurate records of quotes, orders, and shipments in coordination with operations and accounting teams.Technical Support & Application AssistanceoProvide technical support to customers on high-vacuum systems (ion milling, PVD, and related processes).oGenerate or update service documentation and technical data sheets.oAssist customers with basic operation, maintenance, or spare parts selection for vacuum systems.Procurement & Order CoordinationoSource, order, and track machined or fabricated parts required for customer orders and service work.oCoordinate with suppliers to ensure parts meet quality, cost, and delivery requirements.oOversee packing, documentation, and shipment of parts, assemblies, and systems.Product & Inventory ManagementoMaintain and update inventory lists, part numbers, and pricing for high-vacuum system components.oRecommend inventory adjustments based on customer demand and service activity.oSupport the development of standardized parts lists and service kits for key product lines.Collaboration & Continuous ImprovementoWork closely with engineering and service teams to ensure accurate technical information is provided to customers.oCommunicate customer feedback to improve product design, documentation, and support processes.Qualificationso3-year diploma in Mechanical Engineering Technology, Physics, or related technical field.oMinimum 3 years of experience in a technical, engineering, or customer support role involving high-vacuum process systems (PVD, ion milling, thin-film deposition, or similar), with an interest or background in technical or inside sales considered an asset.oSolid understanding of vacuum components, hardware, and mechanical assemblies.oProficiency in CAD or the ability to interpret technical drawings is an asset.oStrong organizational, communication, and problem-solving skills.oExperience managing quotations, orders, and vendor coordination.oAbility to work independently in a small, cross-functional technical team.Job Type and LocationPermanent; Full-time; Days; Monday to Friday; on site at Halton Hills facilityHow to ApplyInterested applicants are asked to forward their resume to . Must be legally eligible to work in Canada.