Job Title

JOB TITLE: Resident Liaison Officer REF: 000A 7D50 / 1 Pay rate: 18.89 per hour PAYE Role length: 3-month temporary assignment Job type: Hybrid Location: Morden (travel across Bromley, Lambeth, Lewisham & Croydon) Postcode: SM4 Hours: 36 hours per week Contract Type: Temporary The role: Were looking for an experienced Resident Liaison Officer to join the Housing team in Merton. The role is key in building strong relationships between our client, contractors, and residents ensuring clear communication, excellent customer service, and smooth delivery of housing services. Key Responsibilities: Act as the main point of contact for residents, contractors, and internal teams. Support and lead on local resident engagement and communication strategies. Coordinate responses to resident enquiries and complaints. Organise and attend meetings and resident surgeries across South London. Use data insights to inform and improve service delivery. What the client is looking for: Proven experience in a customer-facing role, ideally within social housing or local authority. Excellent communication and organisational skills. Strong stakeholder management and problem-solving abilities. Confident using IT systems and handling data in line with GDPR. Willingness to travel across South London and work flexibly. Desirable: Knowledge of housing management and social housing legislation. Experience in complaints resolution or community engagement. What the client offers: Hybrid working 3 days office-based in Morden. Opportunity to work on meaningful resident engagement projects. Supportive and collaborative team environment. How to Apply If youre interested in this role, please submit your CV quoting reference 000A 7D50 / 1 . We will also add your details to our mailout lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us. #J-18808-Ljbffr