Job Title

Its fun to work in a company where people truly BELIEVE in what theyre doing! We're committed to bringing passion and customer focus to the business. CAREER FAIR AT HARRY ROSEN PACIFIC CENTRE - RSVP TO YOUR NEW CAREER! Where : Harry Rosen Pacific Centre 701 W Georgia St Vancouver BC V7Y 1G5 When : Tuesday October 21 2025 from 11 AM to 5 PM What We are currently looking for experienced Operations Leaders Operations Specialists Visual Presentation Associates and Luxury Brand Specialists who have a track record of creating exceptional client experiences and sales results. Details : Your Style Your Career Harry Rosen is a retailer of fine quality menswear with store locations across Canada. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canadas Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service. Operations Leader Job Description We are looking for an Operations Leader to join our Store this role youll be responsible for : Operational Efficiency (All Non-Selling Teams) Collaborate with Store Leaders to meet financial and KPI targets while improving productivity. Analyze performance metrics and KPIs to find and implement workflow improvements. Manage all controllable store expenses (payroll supplies security etc.) and ensure budget efficiency. Schedule and direct cross functional teams and operations based on business needs to optimize performance. Maintain high operational standards and plan for future needs. Maintain cost efficiency by ensuring POS and inventory accuracy. Analyze and address transaction errors from LP audits in collaboration with store leadership. Champion and uphold standards set by internal partners (Visual Selling etc.) collaboratively Oversee accurate and timely store payroll processing. Collaborate with store leadership to meet customer satisfaction (NPS) goals. Operational Leadership (Tailorshop) Ensure productivity quality and timing standards are met to deliver client expectations. Manage daily operations (rushes capacity etc.) optimize scheduling and improve workflows. Manage and partner with Head Tailors to address training gaps and improve operational and financial efficiency. Maintain shop standards including equipment maintenance and opening / closing procedures. Operational Leadership (Service Desk & Logistics / Shipping / Receiving Support) Ensure efficient operations across service desks logistics and support functions. Cross-train teams to increase versatility across roles. Ensure customer service standards are demonstrated and all service desk Associates support clientele and NPS goals (obtain and log client information are well versed in Club Harry etc.). Serve as a primary point of contact for escalated customer issues ensuring professional resolutions and escalating appropriately to leadership Ensure POS policy and procedure compliance from entire store team. Manage accurate and timely Markdowns and Restyles and Inventory planning coordination and execution Oversee all service activities (BOPIS administration Ecommerce support Deferred Sales JRNI execution hold processing POS compliance etc.) Oversee and drive efficiencies within all Inventory Management functions (incoming merchandise from warehouse and vendor store transfers inventory level management etc.) Oversee and drive efficiencies within all Order Fulfilling and Receiving functions and activities (MTM / special orders order fulfillment rebalances etc.) Strategic Initiatives & Communication Deliver and communicate key business initiatives ensuring store teams understand and execute them efficiently Collaborate with Store Leaders to implement operational strategies that drive performance and align with business objectives. Foster strong partnerships with national SMEs to address operational challenges and integrate specialized expertise into continuous process improvement. Utilize SME insights and best practices to boost store performance optimize operations and elevate client NPS scores. Store General Maintenance Ensure all areas of the store (front and back) are functional and maintain a clean and organized environment. Oversee and address maintenance and facilities issues promptly to prevent disruptions to operations. Ensure health & safety and efficiency in all store operations. Administrative Standards Ensure control of store assets and merchandise through effective inventory reconciliation effective administration of LP standards safety and security programs and procedures. Investigate and address inventory accuracy issues partnering with store Leadership and LP Team to elevate process or system gaps. Meet audit and shrink targets. Oversee Program administration (Associate Packages / Purchases Contests etc.) Ensure compliance with all administrative policies and procedures. Leadership Develop non-selling teams to achieve operational excellence. Focus on hiring onboarding and retaining talent. Set clear job expectations and performance metrics for team members. Provide ongoing coaching and one-on-one meetings and conduct regular Assessments (Spring & Fall). Drive a high-performing team through SMART goals and accountability. Achieve strong employee engagement and continuously improve NPS metrics. Lead by demonstrating company Core Values Successful candidates will require : A Minimum of 3-5 years of retail experience in a client facing role with leadership capacity in managing a store / department A focus on driving long-term customer loyalty and conversion by training team on elevating both the in-store and online customer experience D emonstrated interest and ability to develop others (with a proven track record of documented coaching and development as well as performance improvement plans that have resulted in tangible improvements) Strong business acumen and effective communication skills and a keen understanding of how to execute business plans and company initiatives individually and through ones team Strong communication skills and a keen understanding of policies and procedures individually and through ones team A strong service orientation a demonstrated desire to wow our customers! Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function Strong multi-tasking skills and the ability to calmly and efficiently manage acknowledge and assist a long line of customers waiting for service Experience in shipping receiving merchandising order fulfillment and inventory management in a retail environment is preferred Operations Specialist Job Description We are looking for an Operations Specialist to join our Store this role youll be responsible for : Sales Support and Customer Service Model exceptional customer service standards that demonstrate alignment with our relationship-based selling culture towards the achievement of clientele and NPS goals (obtain and log client info well versed in Club Harry etc.). Serve as a point of contact for customer issues ensuring professional resolutions and escalating appropriately to leadership. Process employee purchases and oversee staff package administration and submissions. POS and Cash Services Process all types of transactions accurately and assist with customer inquiries both in-person and over the phone. Monitor and ensure compliance with all POS and LP Policies and Standards. Review Transaction audit results identifying needs for both training and improvements. Assist with training of all operations and logistics associates. Ensure that client information gathering % metrics are consistently achieved. Oversee Service desk maintenance and cleanliness. Oversee Client lists and e-receipt standards. Manage daily cash handling functions (open / close registers prepare sales envelopes and bank deposits). Identify report and troubleshoot common errors / discrepancies. Execute and lead by example on loss prevention and health & safety best practices. OMNI Services & Order Fulfillment Support logistics team on filling order queue ensure fulfillment rate targets are achieved and cancellation rates are reduced. Participate with order picking / fulfillment ensuring all orders meet packaging standards and are delivered by established deadlines. Ensure BOPIS operations are completed as required. Logistics & Flex Support Support with daily tasks and ad-hoc projects assigned by Operations Leadership Collaborate closely with the Logistics team flexing seamlessly between logistics and operations functions as needed. Maintain constant awareness of the salesfloor ensuring client experience expectations are met by providing targeted support where and when required. Support logistics standards including ensuring fulfilment targets are met markdown & reticketing initiatives are completed accurately and product to floor timelines and standards are achieved. Assist with preparations for seasonal inventory and participate in seasonal inventory counts. Collaborate to achieve successful scores with POS accuracy audit Logistics Audit Packaging standards audit shrink % rates on time rate order fulfilment rate cancellations rate etc. Successful candidates will require : A minimum of 2 years of experience working in a client-facing role at the service desk providing exceptional customer service. A focus on driving long-term customer loyalty and conversion by training team on elevating both the in-store and online customer experience Strong communication skills and a keen understanding of policies and procedures individually and through ones team A strong service orientation a demonstrated desire to wow our customers! Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function The ability to work effectively as part of a team Strong multi-tasking skills and the ability to calmly and efficiently manage acknowledge and assist a long line of customers waiting for service Experience in shipping receiving merchandising order fulfillment and inventory management in a retail environment is preferred Luxury Brand Specialist Job Description We are looking for a Luxury Brand Specialist to join our Store this role youll be responsible for : Leading by Example focusing on the achievement of sales goals and managing a designer brand / department Delivering product knowledge training to Advisors develop taste level and brand image Personal Sales and Holistic Selling in-store building relationships with your customers and creating repeat clientele Our World-Class luxury brands include Tom Ford Ralph Lauren Ermenegildo Zegna Brunello Cucinelli Giorgio Armani Loro Piana Canali Hugo Boss Salvatore Ferragamo and many more! Preparing for each appointment and client meeting by strategizing what merchandise to present and creating the opportunity for add-on sales. Communicate with buying and visual teams to ensure the product inventory and spirit of the brand is represented Participation and coordination of Tru n k Shows A focus for inspiring repeat exceptional customer experiences both online and in-store through consistent training Demonstrated interest and ability to develop others A leader focused on team building to the achievement of financial goals Successful candidates will require : Aminimum of 3 yearsof retail sales experience preferably in a luxury environment clothing or store / department leadership A proven track record of meeting and exceeding individual and department sales goals and attracting cultivating and retaining a loyal client base Our menswear retail environment includes working within various departments such as sportswear footwear accessories outerwear tailored clothing and in th ese area s of the retail industry is preferred. A passion for inspiring repeat business by creating exceptional customer service experiences both on-line and in-store. The desire to participate in the many training initiatives we offer and the ability to incorporate the skills acquired through those programs into your daily activities Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function. The ability to work effectively as part of a team What are the perks of these jobs Competitive pay program there is no limit on your earnings at Harry Rosen and the more you sell the more you will earn. Opportunities to additionally earn monthly and annual Team bonuses Best in industry discounts and special purchase opportunities A comprehensive flexible benefits package Pension and Group RRSP Programs that grow with you A modern digitally advanced workplace A coach committed to supporting the achievement of your personal career goals A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council An employer that values internal growth and promotion and is committed to succession planning for your future Job Description : Visual Presentation Associate The successful candidate will be responsible for the following knowledge and expertise in luxury menswear footwear and experience in retail : Visual Presentation Provide visual presentation support services Participate in seasonal planning activities each season Install props for use in-store focal points and window displays - a background in painting building and crafting with experience in retail visual merchandising set design or prop styling would be ideal. Key Seasonal Themes Implement key seasonal display concepts Install window and in-store displays Maintain all displays Table Merchandise Ensure all table merchandise is appropriately displayed Ensure props are appropriately used with table merchandise Professional Development Identify and implement new methods Develop technical and communication skills Maintain awareness of market trends Assist with special merchandise events Heres what we are looking for : Participate in visual and creative displays seasonal planning activities each season Install props for use in-store focal pointswindow displays and ensure all table merchandise is appropriately displayed Store maintenance merchandise replenishment and overall appearance A goal achiever; working individually and as part of a team to achieve the store success Creative Ideation - use your creative vision and passion for visual excellence to conceptualize and create new and exciting visual stories for our store displays mannequins windows and more. Fashion and Menswear Trends Knowledge - we are searching for someone who highly engaged in fashion and menswear trends from print publications to social media. Requirements : Fashion Merchandising Diploma / program in creative merchandising or 2 years experience in retail in a creative / visual presentation role Attention to detail andcreative merchandising skills Self-starter; ability to follow directions with little supervision Strong sense of urgency ability to prioritize and work within tight deadlines Excellent communication and organizational skills Team player What are the perks of the job Competitive pay program Opportunities to additionally earn monthly and annual Team bonuses Best in industry discounts and special purchase opportunities A comprehensive flexible benefits package Pension and Group RRSP Programs that grow with you A modern digitally advanced workplace A coach committed to supporting the achievement of your personal career goals A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council An employer that values internal growth and promotion and is committed to succession planning for your future We thank you for your interest in this opportunity. #CRF Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons employees and clients alike as we believe in equal opportunity and fostering a diverse and inclusive the spirit of this philosophy we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process please contact us at with details. Required Experience : IC Key Skills Terraform,Arm,Legal Drafting,Litigation,HIPAA,Intellectual Property Law,Acquisitions,Securities Law,Employment & Labor Law,Customer relationship management,Creative Writing,Writing Skills Employment Type : Full-Time Experience : years Vacancy : 1 #J-18808-Ljbffr