Job Title

JOB TITLE: 365 CRM (Sales & Service) Solution ArchitectContract Duration : 3 MonthsLocation : Remote (Canada)Summary (brief description of the role) As a Dynamics 365 CRM (Sales & Service) Solution Architect, youll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution Role Deliverables (list the key tasks and responsibilities that the role entails) Dynamics 365 Expertise: Leverage your profound knowledge and expertise in CRM systems, particularly Microsoft 'Dynamics 365 Sales & Service', to lead successful implementation projects and deliver valuable insights to our clients. Strategic Alignment with Microsoft: Foster a strong partnership with Microsoft to capitalize on growth opportunities, access the latest 'Dynamics 365 Sales & Service' technologies, and expand our presence within the Microsoft ecosystem. Business Development: Identify and seize opportunities to engage with clients, cultivate new relationships, and elevate PwC's market presence in Microsoft 'Dynamics 365 Sales & Service'. Client Engagement: Work closely with clients, understanding their unique needs and challenges, and deliver tailored Microsoft 'Dynamics 365 Sales & Service' solutions that empower them to enhance customer relationships and drive growth. Education/Work Experience (list the degrees or certifications required for the role, how many years of experience, any particular skills or experiences that are essential) 5+ years of experience implementing and managing CRM solutions at an enterprise level (Microsoft Dynamics CRM / Dynamics 365) B.A./ B.SC/ B.COM in Computer Science/Information Systems or relevant discipline 3-4 years of consulting or relevant work experience Technical Skills Dynamics 365 CE: Deep functional and technical knowledge of Dynamics 365 for Sales andCustomer Service modules. Experience with Field Service and Marketing is also beneficial.Microsoft Power Platform: Strong proficiency with the core components, including Power Apps(Model-Driven and Canvas), Power Automate, and Power BI.Dataverse: In-depth knowledge of Dataverse, including data modelling, entity relationships, andsecurity models.Azure: Experience with relevant Azure services for integrations, such as Azure Logic Apps, AzureFunctions, and Azure Service Bus.Other Skills Consulting and/or operational experience. Leadership qualities and the ability to be recognized as a subject matter expert when our client requires. Project management and project planning skills. Clear and articulate written and verbal communication skills. Good facilitation, delivery skills, presentation and report writing skills. Ability to develop and manage senior-level relationships. The ability to work on a number of projects, meet deadlines and manage stakeholder expectations.