Job Title

Overview At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company thats founderled and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest longterm and postacute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canadas Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare futureone that is humanfirst and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decisionmaking. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcareso it doesnt just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. Travel to Office expectations For Remote Roles: If this role is remote, there will be inoffice events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semiannual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/biweekly/monthly events in the office with your specific team. This is a requirement for this role. Key Responsibilities Manage overall UX design strategy, priorities, and execution across the product portfolio for key user personas, leveraging emergent AI technology Bring user research and design to early discovery efforts to understand user needs and design solution options. Lead highperforming, multidisciplinary UX teams and foster their growth through rapidly evolving AI tech change Build strong partnerships with product and engineering leaders to prioritize UX efforts and influence a usercentered approach throughout the PDLC. Build strong partnerships with GTM leaders to understand customer feedback and prioritize UX efforts to influence the product roadmap. Other Duties as Assigned Qualifications & Skills Bachelors or Masters Degree in User Experience, Business, or Technology Extensive experience in customer needs and strategy for healthcare solutions in Post Acute, Skilled Nursing, Value Based Care, Healthcare Revenue, or related Experience with all aspects of people leadership, including recruitment, development and coaching in the Product Operating Model Demonstrated ability to manage a portfolio of complex projects with crossfunctional buyin Experience defining and using product analytics to identify potential UX issues and prioritize customer QOL efforts Compensation $193,000 - $215,000 a year. The CA base salary range for this position is $193,000 - $215,000 plus bonus or commission plus equity plus benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all CA locations. Within the range, individual compensation is determined by jobrelated skills and knowledge, relevant experience, including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. Benefits & Perks Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition and more! Equal Employment Opportunity It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact should you require any accommodations. Privacy & Data Security PointClickCare is committed to Information Security. By applying to this position and, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. #J-18808-Ljbffr