Job Title

Bilingual (French) Customer Service Representative Greater Toronto Area (On-Site, Markham, ON) Full-Time | On-Site | French/English RequiredWe are looking for a Bilingual Customer Service Representative to join an excellent organization experiencing significant growth based Markham. This is a fully in-office role (5 days/week) supporting operations, sales, and marketing teams while delivering exceptional customer care. The successful candidate must have professional or native-level French proficiency and strong communication skills in both French and English.In this role, you will be a key part of the first line of support for sales order processing and customer inquiries. Youll troubleshoot issues, provide guidance, manage adhock administrative requests, and support the Operations team while ensuring a seemless customer experience. Moreover, you will also work within their ERP system for order coordination, data accuracy, and reporting while ensuring a positive experience for clients in the medical profession.The success candidate will be patient, highly detail-oriented, well organized, proactive in problem resolution and thrive in a fast-paced - team oriented environment. Key ResponsibilitiesAccurately enter sales orders, including payment coordination within a short period of time after receivingMaintain data integrity within ERP tools, including customer information and training documentationTake incoming customer calls and emails regarding inquiries and open order statusCollaborate with the Operations Team to confirm lead times, shipment dates, and changes to order statusMaintain accurate record keeping for all orders and associated documentationUpdate and manage department reports according to established proceduresBuild strong rapport with customers and deliver exceptional service at every touchpointSupport ad hoc administrative tasks and cross-departmental projects as requiredQualificationsFluent in French and English (the interview will be conducted in both languages) Post-secondary education (University Degree preferred)Strong background in customer service within the medical/ hospital environmentProficiency in Microsoft Office and Google productsProven commitment to customer satisfaction and relationship buildingStrong attention to detail and the ability to work both independently and collaborativelyComfortable working in a fast-paced, customer-focused environmentExperience in the medical or healthcare industry is considered a strong asset (candidate with this experience will be considered a better match for the role)