Job Title

Bilingual Trade Services Administrator5 Bilingual Positions Available 1 English Positions Available Location: Toronto Location preferred, or Montreal or Vancouver Candidates MUST work Eastern Time Zone business hours everyday if living in Vancouver Environment: Hybrid - Currently 1 day/week in the office, soon to be 2 days/week, typically Mon & Tues Can go up to 3 times we week.Days: Monday to Friday Shifts: Pacific Standard Time: 7:00 am to 4:00 pm , 7:00 am-3:00 pm, 7:30am 3:30pm or 8:00 am to 4:00 pm Shifts: Eastern Standard Time: 9:00 am 5:00 pm - 30-minute lunch Salary: $46,000 - $55,000 CAD annually. (Potential for higher salary if experienced) Type: Full time, Permanent Reporting: Reporting to the Supervisor, Trade ServicesCompany Overview:This leading wealth management organization is focused on improving Canadians financial well-being. They are an investment services provider for the Canadian financial industry, valuing leadership, innovation, partnership, responsibility, and community, and our culture sets them apart. Perks: Here, you will find a dynamic and inclusive culture that rewards innovation and celebrates success. Here are a few things that set us apart:Competitive compensation package that rewards and recognizes individual contributionsExcellent health, dental and insurance benefits to meet the diverse needs of our employeesGenerous vacation time, fitness benefit, parental leave top-up optionsMatching contributions to our retirement programCommitment to the continuous improvement of our staff through learning & development and an education assistance programRegular social events to foster teamworkThe Opportunity:Were looking for a Bilingual Trade Services Administrator to join our Trade Services team. The Bilingual Trade Services Administrator is responsible for the processing and settlement of mutual fund trades and GICs, completing trade corrections, adhering to regulatory standards and internal standards to meet necessary deadlines and using reasonable judgement to resolve problems in their daily tasks. Responsibilities:This role is a problem solver, resolving transactions and trade-related issues with mutual fundsThe team handles trade transactional functions for all platformsEnsure daily settlement totals match the central depositoryMaintain daily settlement reports, and request money movement for transaction settlement Monitor rejections for trades and transactions, identify any issues and correct them on the system or advise the Credit Union of the corrections requiredProcess GIC purchases, settlements, reconciliations and maturitiesProcess Pool fund trades and settlements within specified SLAsReview and complete financial and non-financial adjustments Review requests for completeness and accuracy, communicating with internal and partner staff to verify and confirm details if necessaryCommunicating with Mutual Fund Companies via Letter of Indemnity, email, or phone call, to correct and resolve issuesRespond to faxes received from Fund Companies and Credit Unions in a timely manner Respond to queries from other Aviso departments in a timely mannerSupport external and internal partners using the most efficient processing methods and recommending solutions for timely and accurate issue resolutionIncludes clearing and settlement for mutual funds, segregated funds, GICs, pooled funds. Looking after trade adjustments and responding to escalated enquiriesFixing mistakes by advisors or other departments or rejections that come back from fund companies. Receive issues via Dataphile, emails, and OSM (our internal problem log application)Each issue requires gathering details from others to determine the resolution and communicating with other internal departments and external fund managers to resolve problemsIncludes writing letters, emails, phone calls with 3rd parties as appropriate and taking calls from financial advisors Qualifications:Your experience and skills:Fluency (written and spoken) in English and French is required to effectively communicate with partners, clients, and colleagues across CanadaPost-secondary education or professional development in a related field is an assetMinimum 1 years experience in the Operations team of a Financial Services firm, preferably Transaction Services relatedSuccessful completion of the Canadian Securities Course or IFIC Operations course would be an assetDataphile, Fundserv, and Capital Markets experience is an assetAbility to work independently to achieve the required objectives, within company and regulatory requirementsA creative and adaptable approach to solving problemsSelf-motivated and results drivenStrong attention to detail and accuracy Proven ability to work well under pressure and in a fast-paced environmentStrong customer service orientationStrong organizational, time management and administrative skills Proven decision-making, prioritizing, and interpersonal skills with the ability to establish and maintain effective working relationships with various levels of management and staffIntermediate Excel and Microsoft Office Knowledge