Job Title

ABOUT EARTHDAILYEarthDaily is revolutionizing the way we understand and monitor our planet. Through cutting-edge Earth Observation (EO) technology and geospatial analytics, we provide unparalleled insights for industries ranging from agriculture to mining, insurance, and government intelligence. Our mission is to build the worlds most advanced change detection system to capture, analyze, and interpret global shifts in near real-time.OUR CREWOur global, distributed team represents a variety of business lines and is made up of business development, sales, marketing and support professionals, data scientists, software engineers, project managers and finance, HR, and IT professionals. EarthDaily's Global Sales team is nimble and creative, and in preparation for launching frontier and disruptive products and services, we are building a wide and deep customer base for a variety of use cases. We are currently looking for an experienced Customer Success Manager to join our crew!THE ROLEThe Customer Success Manager will be reporting to EarthDailys VP of Mining & Energy, the candidate will be responsible for managing customer engagement and ensuring the adoption of products and services, leading to contract renewals. The role combines relationship management, problem-solving, and collaboration with SMEs / technical members of the team. The CSM may also be involved in some pre-sales and sales enablement activity as required.KEY RESPONSIBILITIESCustomer Success (80%)Acts as the main point of contact for customers, building trust and long-term relationshipsLead customer onboarding, training, and implementation of best practices in collaboration with subject matter experts, to ensure seamless adoption and integration of our productsEnsure customer-facing product documentation and material is up to date by partnering with the technical team on contentMonitor customer usage, health, and engagement, proactively addressing challenges, and ensuring customers achieve their missioncritical outcomesDrive high levels of customer engagement including developing relationships with senior stakeholders in order to drive product adoption, contract renewals, and revenue expansion through upsell and crosssell opportunitiesDrive systematic resolution of customer issues through processes, tools, and communication, for moderately complex customer issuesSales Support and Sales Enablement (20%)Organize new capabilities product reviews with customers. Work cross functionally with product team to gather customer feedback and with Sales on crosssell and upsell opportunitiesBe well versed enough on products to occasionally (as backup) support sales team with sales calls, product demos, product Q&A support, facilitation of feasibility assessments, drafting proposals, and pricingYOUR PAST MISSIONSBachelors Degree5+ years of experience in customer success in technology markets, or in the AI, Strategic, Big Tech, and/or consulting markets with a record of delivering resultsExperience with project management systems including JiraWorking knowledge of the mining industry and/or remote sensing business preferredYOUR TOOLKITFluent in spoken and written EnglishExcellent presentation and communication skills.Must be a proactive communicator internally and externallyExceptionally organized, with high attention to detailAbility to communicate and coordinate with international customers, sales teams, and those inside and outside of the organization at all levels and across all functional areasComfortable with the pressure of a targetdriven environmentYOUR COMPENSATIONBase Salary Range: $100,000-$120,000 CAD annuallyVariable pay up to 12% based on the achievement of corporate and team/individual performance objectives. The range is based on Vancouver, BCderived compensation for this role. Individual placement in the range is determined based on many factors, including experience, skills, and qualifications. The top end of the range is typically reserved for individuals that meet or exceed all required qualifications and show demonstrated experience and expertise in all responsibilities of the role.LOCATIONVancouver preferred (Hybrid); Remote elsewhere.OURSPACEWed love to welcome you to our world of software for space. We have a shared passion for building production critical systems that generate near realtime views of Earth from satellites that power realworld applications like disaster mitigation, environmental monitoring and crop yield improvements. Its a fun, fast paced, exciting environment where we hold innovation, teamwork, honesty, and trust as our core values. To make the most innovative products that serve our customers, we recognize the role that each of us plays in Diversity and Inclusion at EarthDaily. We draw from our diverse crew of exceptional team members and encourage and empower our team members to express themselves regardless of identity, race, colour, ancestry, place of origin, religion, marital status, family status, physical or mental disability, sex, sexual orientation and gender identity or expression.WHY EARTHDAILY ANALYTICS?Competitive compensation, full benefits and flexible time offBe part of a meaningful mission as part of one of Canadas most innovative space companies that are developing sustainable solutions for our planetWork from home opportunities (hybrid)Great work environment, team and one of the best office locations in Vancouver (right over the water in the Vancouver Convention Centre)Company subsidized lunches, lunch & learns and Friday afternoon social hours #J-18808-Ljbffr