Job Title

iGuard360 stands out as a prominent security and monitoring company within the Canadian securitydomain. Our organizational ethos revolves around ethical conduct and performance-driven principles,all while embracing a culture of enjoyment in our endeavors.The Account Manager - GTA, operating under the guidance of the Regional Director GTA & Vice -President of Operations, assumes the responsibility of effectively coordinating supervision, support, andbackup for all field location assignments and areas. The key responsibilities for this role include:Key Responsibilities:Enhance client retention through the meticulous management of customer satisfaction.Develop a comprehensive understanding of client culture, needs, and day-to-day operations.Translate contractual requirements and customer expectations into clear operating instructions,encompassing Standing/Post Orders.Oversee Site Directors and Site Supervisors directly supervised accounts, including planning,organizing, and directing work, as well as handling performance management, careerdevelopment, coaching, and mentoring.Directly manage staff at non-direct supervised accounts, overseeing mobile supervision, spotchecks, staff evaluations, and regular feedback. Recognize exemplary performance throughcommendations and address disciplinary actions as needed.Conduct and document regular site visits, inspections, and audits to ensure adherence toprescribed standards, contractual requirements, company policies, and applicable legislation.Review incident reports for completeness, adherence to iGuard360 standards, and takeappropriate action or escalation based on severity and frequency of issues in a timely manner.Drive corrective action and foster organizational engagement in addressing site-specificoperational or service-related issues.Prepare, review, and act on reports related to business performance, including site staffing,financial metrics, service indicators, and other relevant key performance indicators. Ensureeach site is fully staffed with trained, equipped, and motivated personnel capable of fulfilling theclients mandate and iGuard360 contractual obligations.Respond to client and staff complaints promptly and professionally, conducting investigationsand implementing corrective actions when necessary.Address inquiries and requests from field staff regarding schedules, vacation, time-off, uniforms,and pay discrepancies, facilitating appropriate action and resolution.Review and optimize the scheduling structure, ensuring efficiency and proper maintenance foroptimal performance output.Regularly review and update site-specific documentation, including Standing/Post Orders, asrequired and at least annually.Manage labor/management relationships and adhere to collective bargaining agreements forunionized sites.Coordinate and execute all activities related to new account start-ups and close-outs.Position Requirements:Experience working in the Residential security markets, directly working with ResidentialApartments and Condominium corporations.Minimum of 5 years employment in a Supervisory/Management role in the Security industryand/or one of the following requirements. a) Sufficient prior industry related experience (i.e., Police, Military, Security). b) Formal law enforcement training or Diploma. c) University degree in Security Management and/or Criminology.Must be bondable and possess an ability to hold government security clearances.Must possess a strong understanding of Microsoft software including usage of Word, Excel,Outlook, Planner, Forms and SharePoint.This position includes a company car so applicant must possess an Ontario drivers license withzero demerit points.Must currently hold an Ontario Security Guard license and/or Investigators license.5 years of Management/Supervisory experience in the security industry.Must have previous training experience, preferably within the security industry.Formal Training certifications (ASIS, SAS, CPO, etc.) would be considered an asset.Experience in the Residential/Condominium security field would be considered an asset.Position: Full-Time Permanent Salary: 60K-70K