Job Title

This role is in our business improvement team. This role will make solutions that boost productivity with automation and digital tools for the whole company, from back-office units to plant operations that work 24/7. Solutions include automation, chat bots, mobile apps, external user portals and other solutions primarily based on Power Platform.It requires involvement throughout the solutions lifecycle. Daily activities include understanding the business process, documenting solution requirements/scope of work, building solutions, testing solutions, training end-users and peers on solution operation, and post-production monitoring for user adoption. Maintaining and updating solutions is required to meet evolving needs, as well as timely responses to address urgent requests from operations.Position Responsibilities: Create automation flows, develop apps, portals, chatbots, co-pilotBuild custom calculation subroutines stored in Azure, or other, to be accessible in solutionsIncorporate commercial AI products within solutionsManage datasets in Dataverse or other data warehouses accessible by Power PlatformCreate, monitor, and update data used to support solutionsWrite SQL Queries to access data from within flows/apps/portalsPerform software performance testing prior to solutions being released to productionSupport ticketing system for a variety of use cases, from quick fixes and permission control requests to more complex ticketsMaintenance of existing solutions and responding rapidly to requests that ensure continuity of key business operationsSupport creation/pipelines of Development, Testing, and Production environmentRecommend best practices for solution development and upgradesSupport security roles creation and managementQualifications: College or university degree in Computer Science or related field/experienceMinimum 5 years experienceCustomer service orientation, team player, eager to help othersStrong understanding of data security protocolsPossess tact and judgement in dealing with stakeholdersMust be able to respond to tight deadlines during peak periodsGeneral RPA, App, and portal development RequiredDataverse management - RequiredWriting and documentation skills - RequiredPower Platform experience RequiredProficient with SQL Strong AdvantageCloud computing Strong AdvantageSharePoint administration Strong AdvantagePower BI and Excel (Advanced) AdvantageData Science / Machine Learning - Advantage