Job Title

The Broker Support Coordinator, Mining & Energy provides administrative and processing support to the broking team in servicing clients across a range of mining and energy industry products. This role supports invoicing, policy documentation, insurer follow-ups, and day-to-day servicing tasks. It offers exposure to the full broking cycle and contributes to efficient service delivery within a collaborative team environment. Key AccountabilitiesAssist brokers in preparing documentation for new business, renewals, and endorsements.Review insurer-issued policies and endorsements for accuracy and completeness.Prepare invoices and billing documentation; liaise with finance on payment tracking or corrections.Upload, maintain, and organize policy documents and correspondence in the broker management system (e.g., EPIC).Seek premium finance quotes and act as facilitator between the Mining & Energy policy lead and client when there is no client executive or client service team (e.g., Mining & Energy orphan risks).Support Mining & Energy leadership and Accounting as needed with Third Party Broker payable and Accounts Receivable ad hoc projects.Communicate with insurers to request documents, confirm details, or follow up on outstanding items.Draft and proofread client-facing documents and correspondence under broker direction.Monitor task queues, documentation workflows, and email inboxes to support service delivery timelines.Support brokers with reporting needs, checklists, and policy summaries for key accounts.Maintain internal records in accordance with company and regulatory standards.Participate in department meetings and contribute to process improvements as needed.Experience Requirements12 years of experience in insurance support, client service, or brokerage operations (personal or commercial lines).Familiarity with insurance documents such as binders, endorsements, and invoices.Strong organizational skills with keen attention to detail and data accuracy.Comfortable using insurance systems such as EPIC or insurer portals (training provided).Proficient in Microsoft Office Tools.Excellent verbal and written communication skills.Demonstrated ability to manage multiple priorities and meet deadlines