Job Title

Client: W&H ImpexPosition: Managing Director and General Manager Operations, CanadaReports to: Chief Sales & Marketing Officer, General Manager North AmericaLocation: Windsor, ONAbout the ClientHeadquartered in Brmoos, Austria, the international W&H Group is a global leader in the development and manufacturing of medical technology products. For more than a century they have been combining tradition with innovation for applications in the dental, medical and veterinary fields. Driven by their credo People have Priority, the organization strives to ensure the best experience possible for medical professionals and their patients alike by providing cutting-edge medical technology. Passion and innovation are the motor of the company. High-quality product and service solutions, with a strong focus on research and development, as well as social responsibility make W&H Group a locally and globally successful family business. More than 1,300 employees contribute to the production of hardware and software products helping to ensure safe and gentle patient care globally, and are the driving force behind their success. The precision instruments and high-end solutions are developed and produced at sites in Austria, Italy and Sweden. With worldwide subsidiaries and a comprehensive network of distribution partners, W&H is represented in 130 countries and in North America operates as W&H Impex Inc. (W&H Impex). W&H Impex based in Windsor, is the distributor for its high-quality products, state-of-the art service & repair, and in-house training facility for its North American operations.About the RoleIt is against this backdrop that W&H Impex is seeking a dynamic Managing Director & General Manager Operations, Canada for its continued growth and expansion in the North American market. With accountability for all operational aspects of the W&H Impex business in Canada and US, the Managing Director & General Manager Operations will integrate into the culture of W&H Groups global management team to define and implement an operational strategy for continued growth of the business. This leader will be responsible for Site Operations, Logistics, Inventory Management, Technical Service, Customer Service, HR, Regulatory Compliance, Quality Management, and Administration. This role is critical to both the immediate operational excellence and the long-term evolution of W&H Impexs North American footprint.ResponsibilitiesThis is a hands-on leadership role, responsible for a team of 35-40 employees, and for ensuring the site operations not only keeps pace with but drives the organizations ambitious growth targets. The successful candidate will have a track record of leading business operations and service organizations in a medical equipment company or other highly regulated setting. The leader will possess superior leadership and communication skills which will be required to drive organizational change and successfully transform the business to ensure comprehensive support for its customers and enabling partners to stay current with the latest W&H products and technological advancements.Success in the first year:Assess and optimize site operations, including product flow, inventory, shipping, logistics, and supply chainImplement best practices and process improvements at the site to support business growthLead, motivate, and develop a high-performing on-site teamOversee cross-border logistics and ensure compliance with Canadian and US regulationsDrive growth initiatives in the Canadian market and support expansion into the USCollaborate with the North American leadership group on cross-functional objectivesFoster a positive, people-first culture aligned with Impexs family-owned valuesQualifications10+ years of experience leading site operations, and/or service organizations in a medical technology company or another highly regulated setting7-10 years of experience managing quality and compliance with experience interacting with FDA and/or Health CanadaExperience in sales distribution organizations/subsidiaries which are connected to manufacturing & development companiesExperience managing logistics in Canada and the USStrong global experience; including working in a European headquartered companyExperience leading onsite teams to successful outcomesExperience with family businesses is desirableEntrepreneurial mindsetRequired SkillsStrong leadership and communication skillsAbility to drive organizational changeExperience in operational excellencePreferred SkillsExperience with family businessesEntrepreneurial mindsetPay range and compensation packageCompensation details will be discussed during the interview process.Equal Opportunity StatementW&H Impex is committed to diversity and inclusivity in the workplace. We encourage applications from all qualified individuals and are dedicated to creating a welcoming environment for all employees.