Job Title

Bilingual Customer Service Agent/ Bilingual Customer Service Representative Location: Varies Salary: Starting from $23.64/hr. Hours & Schedule: Part-time 30 hours/week (some roles may go full-time) Rotational shifts, Monday to Saturday Work hours fall between 8:30 AM 5:00 PM Schedules provided 2 weeks in advance Additional Benefits: (For roles that convert to full-time) Medical & dental RRSP Tuition reimbursement Car allowance (as per internal policies) Vacation paid as a percentage Reports: DES Centre Supervisor / Deputy Supervisor UNION/NON-UNION: Unionized SUMMARY/PURPOSE: Evaluates an applicant''s eligibility to apply for an Ontario Driver''s License. Assesses applicants'' identity documents for validity. Provides information and assistance related to Driver Examination services. To ensure the fair and proper issuance of an Ontario Driver''s License. KEY RESPONSIBILITIES: Provides excellent customer service during the delivery all Driver Examination Services. Providing information and assistance to applicants for all classes of license. Reviewing applicant information to determine eligibility for a variety of classes of license. Conducting vision screen testing, photographing of applicants, and administering written and/or oral knowledge testing. Scheduling and dispatching road tests and issuing temporary licenses. Collecting fees for a variety of transactions. Investigating problems or errors on the driver record and initiating corrections. Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality. Adheres to all Ministry and operational confidentiality requirements. Other related duties relevant to this position as may be required. HEALTH AND SAFETY: Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a DriveTest Centre including travel points. Takes every precaution to contribute to a safe and healthy workplace. Demonstrates correct use of equipment, materials and protective devices required by law. Demonstrates awareness of and educates self on changes to legislation, regulations, Company policies and procedures. Takes the initiative to report unsafe conditions. Complies with Part III, Section 27 of the OHSA (Duties of Workers). OTHER/PROJECTS: Comply with policies and procedures. Performs other tasks as assigned by management, including but not limited to special projects. Must participate in obtaining any required security measures, as deemed by. Must participate in Initial and maintenance training for Customer Service Agent. JOB REQUIREMENTS: Must be Bilingual, both fluid in French and English. GED or high school diploma as a minimum. Must hold a valid Ontario Class G driver''s license - only for some offices. Intermediate level computer skills required. 1+ years'' experience with demonstrated excellent customer service- asset (retail or office). Excellent customer service skills, ability to deal with difficult and highly complex situations. Ability to multi-task. Ability to process and manage sensitive personal information.