Job Title

Bilingual Finance Customer Dealer Support6 Months contract with possibility for fulltime at end of contractHybrid 3 days office - 2 days homeResponsibilities:Support Retail Finance teamSupport Legal with bankruptcy, mediation, repossession and recoveriesFollow-up for cancelled insurance policies.Update new insurance information.Verifying system generated letters for accuracyRespondingto dealers, End-users and Internal staff inquiriesPayout requests, Insurance, Sales programs, DealerLink, General inquiriesProvide online trainingfor dealers and staff with regards to DealerLink functionality.Receivingincoming mail for processing on accountsFinalizingand booking contractsMaintain a positivecompany image while speaking to our dealersand customersVett incoming contracts for proper version, missing information, booking detailsVerify Pre-authorized payment detailsVarious contract processing functions including sorting and filingUpdate new PAP informationProcess change of addressQualifications:Post-secondary degree or diploma and 2 to 3 years of related work experience in customer service.Bilingual (French/English) verbal and written communication skillsStrong aptitude for learning quickly, and training, coaching and providing others with assistance.Excellent time management and organizational skills and the ability to multi-task and meet deadlines.Demonstrated ability in core and role specific competencies including teamwork, adaptability, listening, interpersonal and verbal communication, results orientation, judgement