Job Title

Senior Accident Benefits Claims Advisor - Western Region Desjardins is seeking a highly skilled and empathetic Senior Accident Benefits Claims Advisor to join the Western Region team, supporting clients across Alberta. In this senior-level role, you will manage accident benefits claims of moderate to high complexity, with a strong focus on conflict resolution and stakeholder collaboration. You will guide clients through the claims process, ensure their needs are met with professionalism and compassion, lead dispute resolution, manage rehabilitation coordination, and maintain relationships with internal and external partners. Responsibilities Investigate, evaluate, and negotiate accident benefits claims of moderate to high complexity, ensuring compliance with regulatory and contractual obligations Maintain clear, timely, and empathetic communication with clients, providing updates, addressing inquiries, and guiding them through the claims process Proactively identify and resolve challenges, including complex or sensitive issues, with a focus on achieving fair outcomes and supporting client well-being Lead conflict resolution efforts, including managing claims through formal dispute resolution processes when necessary Collaborate effectively with internal teams and external stakeholderssuch as medical professionals, legal representatives, and rehabilitation providersto support client recovery and claim resolution Apply accurate reserving practices and ensure timely issuance of claim payments in accordance with company standards and best practices. Note: Temporary position for 12 months. What We Offer Competitive salary and annual bonus 4 weeks of flexible vacation starting in the first year Defined benefit pension plan that provides predictable, stable income throughout retirement Group insurance including telemedicine Reimbursement of health and wellness expenses and telework equipment Benefits apply based on eligibility criteria. What You Bring To The Table Bachelor's degree in a related field A minimum of three years of relevant experience in accident benefits claims handling Please note that other combinations of qualifications and relevant experience may be considered CIP designation or enrolled in a program Advanced proficiency in English due to the nature of duties and work tools Advanced knowledge of regulatory and contractual obligations under the Alberta Insurance Act Advanced knowledge of medical and legal terminology, vocational rehabilitation concepts, and disability management principles Desjardins is an equal opportunity employer. We are committed to equity, diversity and inclusion, and we value the differences each individual brings to the team. If there is anything we can do to help make the recruitment process more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Job family: Member/client sales and service (FG) #J-18808-Ljbffr