Job Title

OverviewSenior Accident Benefits Claims Advisor - Western Region DesjardinsWe are seeking a highly skilled and empathetic Senior Accident Benefits Claims Advisor to join our Western Region team, supporting clients across Alberta. In this seniorlevel role, you will manage accident benefits claims of moderate to high complexity, with a strong focus on conflict resolution and stakeholder collaboration. You will guide clients through the claims process, lead dispute resolution efforts, manage rehabilitation coordination, and maintain strong relationships with internal and external partners. This is an opportunity to make a meaningful impact in the lives of our clients while working in a dynamic, supportive, and collaborative environment. Responsibilities Investigate, evaluate, and negotiate accident benefits claims of moderate to high complexity, ensuring compliance with regulatory and contractual obligations Maintain clear, timely, and empathetic communication with clients, providing updates, addressing inquiries, and guiding them through the claims process Proactively identify and resolve challenges, including complex or sensitive issues, with a focus on achieving fair outcomes and supporting client wellbeing Lead conflict resolution efforts, including managing claims through formal dispute resolution processes when necessary Collaborate effectively with internal teams and external stakeholders such as medical professionals, legal representatives, and rehabilitation providers to support client recovery and claim resolution Apply accurate reserving practices and ensure timely issuance of claim payments in accordance with company standards and best practices What You Bring Bachelor's degree in a related field A minimum of three years of relevant experience in accident benefits claims handling Note that other combinations of qualifications and relevant experience may be considered CIP designation or enrolled in a program Advanced proficiency of English Advanced knowledge of regulatory and contractual obligations under the Alberta Insurance Act Advanced knowledge of medical and legal terminology, vocational rehabilitation concepts, and disability management principles Benefits Competitive salary and annual bonus 4 weeks of flexible vacation starting in the first year Defined benefit pension plan with predictable income in retirement Group insurance including telemedicine Reimbursement of health and wellness expenses and telework equipment Benefits apply based on eligibility criteria Other information Temporary position for 12 months. Unposting Date: 2025-12-15 Equity, Diversity and Inclusion At Desjardins, we believe in equity, diversity and inclusion. We are committed to welcoming, respecting and valuing people for who they are, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. We have zero tolerance for discrimination of any kind. If we can make the recruitment process or job more accessible, we can provide accommodations at any stage in the recruitment process. #J-18808-Ljbffr