Job Title

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Notre programme de formation rmunr dure 8 semaines. Vous commencerez par tout apprendre sur lindustrie du voyage, comment rserver des voyages pour nos clients et vous servir des outils que nous utilisons afin dacqurir toutes les connaissances requises pour devenir un conseiller en voyages temps plein efficace. Le conseiller en voyages est la pierre angulaire de notre organisation. Il a pour tche de fournir un service impeccable notre clientle. Vous apprendrez travailler avec les systmes de rservation couramment utiliss dans lindustrie (systme mondial de distribution SMD), rpondre aux demandes de voyage de toutes sortes, tout en faisant une carrire enrichissante en tant que professionnel du voyage certifi TICO. La certification TICO vous permet de vendre des services de voyages et de prodiguer des conseils en voyages nos clients Possibilit davancement Vous entamerez votre carrire au niveau dbutant et aurez pleinement loccasion ensuite de progresser dans votre carrire afin datteindre vos objectifs professionnels.Nous sommes particulirement fiers de notre environnement de travail chaleureux et inclusif, de notre innovation en matire de technologie des voyages, de nos promotions linterne et des opportunits de carrire offertes tous. La plupart des dirigeants de nos Services aux voyageurs ont dbut chez nous titre de conseiller en voyages, et nombre dentre eux travaillent maintenant dans dautres services de GBT aussi! Nos Services aux voyageurs sont ouverts 24 heures par jour, 7 jours par semaine, par consquent, nous recherchons des gens qui sont enthousiastes lide de travailler selon un horaire atypique. Pour ce poste, nous offrons plusieurs choix de quart de travail, entre 7 h et 1 h HNE. Voici ce que nous offrons Possibilit davancement: Vous entrerez en fonction en tant que conseiller en voyages de niveau dbutant, avec la possibilit de sans cesse progresser dans votre carrire dans lindustrie du voyage. Flexibilit: Vous travaillerez partir de votre rsidence, ds la formation et jusqu votre dbut un poste temps plein. Formation rmunre et garantie dun poste plein ensuite: Une fois que vous aurez complt la formation avec succs, vous accderez un rle temps plein titre de conseiller en voyages. Augmentation de salaire: Lorsque vous aurez cumul 6 mois dexprience votre poste, vous serez admissible une hausse salariale, base sur une valuation de votre rendement. Certification TICO: Nous vous accompagnerons dans votre dmarche en vue de devenir un professionnel du voyage certifi TICO. Ce que vous ferez Apprendre sur les produits et services offerts par Amex GBT, dont notamment lensemble des lments et des tapes qui composent le processus de rservation. Rpondre aux demandes des clients en tant que premier point de contact. Utiliser des outils et plateformes de rservation et dchange de points pour veiller ce que les interactions soient exactes et respectent les rgles de nos programmes de fidlisation. Servir des clients de partout dans le monde et principalement notre clientle en Amrique du Nord. Ce que nous recherchons Grande matrise des outils informatiques et capacit naviguer sur de nouvelles plateformes informatiques. Exprience en service la clientle, ventes, centres dappels ou hospitalit avec une troite interaction avec la clientle. Matrise de langlais et du franais parl et crit, et savoir communiquer et couter avec professionnalisme un atout. Doit disposer dun espace bureau tranquille, scure, exempt de bruit et dinterruptions. Coopratif, esprit dquipe, respectueux et professionnel avec les clients, les collgues et la direction. Aptitude proactive identifier des problmes, concevoir des solutions et excuter des procdures de dpannage. Haut niveau de respect et dadhsion aux protocoles de protection de la vie prive et de confidentialit. Diplme dtudes secondaires ou formation gnrale quivalente. This paid training program is 8-weeks-long. Youll learn all about the travel industry, booking client travel, the tools we use, and everything else youll need to be successful as a full-time travel consultant. Associate Travel Consultant are the heart of our organization, providing world class service to our customers. Youll learn how to use industry standard booking systems (Global Distribution Systems / GDS), resolve customer inquiries for all types of travel, and a rewarding career as a TICO Certified travel professional. TICO certification allows you to sell travel services and provide travel advice to our clients. Growth Opportunity - You will start your career at an entry level position and be provided unlimited career advancement based on your professional development goals. Were most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Consultant, and you can find us in almost every other department at GBT! Our Traveler Care unit is a 24/7 operation, so were looking for people who are excited about working some non-traditional shifts. For this position, we offer a variety of shift options between the hours of 7:00am-1:00am EST. What We Offer Growth opportunity: Youll start in an entry-level role, with unlimited career development opportunity. Flexibility: Youll work from home in both training and your full-time role Paid training and full-time job assurance: Upon successful graduation, youll transition to a full-time role as a Travel Consultant Salary increase: After achieving proficiency within 6 months, you will be eligible for a salary increase following a successful performance evaluation TICO Certification: Well help you become a TICO certified travel professional What Youll Do Learn about the products and services Amex GBT provides, including our end-to-end booking process Resolve customer inquiries at the first point of contact Use of booking tools and redemption platforms to ensure interactions are accurate and aligned with our loyalty program rules and regulations Servicing clients across the globe with predominant focus on our clientele within North America What Were Looking For Highly proficient in computer skills and confident in navigating new software platforms Experience in customer service, sales, call centers, or hospitality with extensive customer interaction Proficient in English and French (written and spoken), professional communication and listening skills- an asset Must have a quiet, secure home office space, free from noise and interruption. Collaborative and professional with clients, colleagues, and leadership Proactive ability to identify problems, form solutions, and troubleshoot Able to adherence to privacy and confidentiality protocols High school diploma or equivalent Location Quebec, Canada The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I dont meet every requirement? If youre passionate about our mission and believe youd be a phenomenal addition to our team, dont worry about checking every box; please apply anyway. You may be exactly the person were looking for! #J-18808-Ljbffr