Job Title

Position Overview Reporting directly to the General Manager, the Front Office Manager plays a key role in ensuring the Front Office operates efficiently and in alignment with all hotel and Wyndham brand standards. This role requires a leader who is actively involved in day-to-day tasks, demonstrates exceptional guest service skills, and is committed to creating memorable guest experiences. Primary Duties & Responsibilities Responsibilities include, but are not limited to: Overseeing and guiding the Front Office team to maintain smooth daily operations while delivering outstanding guest satisfaction. Supporting front desk functions as needed, including check-ins, check-outs, and guest assistance, and ensuring the team consistently follows hotel policies and brand requirements. Managing front desk staffing needs such as scheduling, approving vacation time, leading recruitment efforts, and training new team members. Providing continual coaching, mentorship, recognition, and corrective action for front office staff when required. Addressing guest concerns in person, by phone, or in writing in a professional and timely manner; assisting the GM with drafting responses to online reviews. Collaborating with online travel agencies and travel partners to resolve pre-arrival requests, billing matters, chargebacks, and reconciliation issues. Supporting the GM with corporate sales efforts, including identifying new business opportunities and nurturing relationships with existing corporate clients. Assisting with group bookings from initial inquiry and quoting through to contracting, billing, and managing arrival and departure processes. Monitoring front desk supply levels and placing orders as needed to ensure adequate stock. Helping the GM with inventory tracking and documentation. Conducting quarterly departmental meetings to promote clear communication across all shifts. Maintaining strong coordination with housekeeping and maintenance leaders to ensure excellent overall operations and prompt attention to special guest requests. Working collaboratively with all departments to uphold staff and guest safety in daily operations and emergency situations. Carrying out additional tasks or special projects as assigned. Candidate Profile Minimum of 35 years of front office experience required, including hotel sales experience; preference for applicants with prior management or hotel sales leadership experience. Excellent verbal and written communication abilities. Able to thrive in a fast-paced environment with strong multitasking skills. Solid computer proficiency, including confidence with Microsoft Office; experience with Opera Cloud and OTA extranets is considered an asset. Dependable and punctual; available to work weekends, holidays, and flexible hours as operationally required. Strong decision-making skills with a commitment to guest privacy, comfort, and safety. Job Types: Full-time, Permanent Pay: $40,000.00-$45,000.00 per year Benefits: Dental care Extended health care Life insurance On-site gym On-site parking Paid time off Store discount Vision care Work Location: In person