Job Title

Company: Assured AutomotiveAt Assured Auto, we have been providing quality workmanship on every collision repair for over 30 years. As part of The Boyd Group, we have numerous locations throughout Western and Central Canada. We provide the knowledge and equipment you need to excel on our team. We also invest in our employees, offering training sessions and assisting with certifications. If you're looking for a new opportunity, we provide career growth, an excellent benefits plan, RRSP matching, and competitive compensation.Benefits That Drive Your Success Assured Auto offers comprehensive benefits as an industry leader, including:Competitive PayMedical, Prescription Drug, Dental & Vision, effective after 1 month of employmentRRSP with company matchAnnual Paid Vacation Time OffCareer Growth OpportunitiesOngoing TrainingA Professional Atmosphere, Great Working Conditions with Dynamic LeadershipJob Description:The Dealer Representative, (Dealer Rep) primary responsibility and accountability is to provide an exceptional and successful customer experience while handling the collision service needs of Boyds partners. The Dealer Rep plays a pivotal role in the success of the customers experience by ensuring they are managing the relationship between the customer, insurance company, dealership and the repair facility. Key Job Responsibilities Ensure consistent execution of WOW (Wow Operating Way) plan. Role and RequirementsEffectively manage a positive and productive business relationship between dealership and repair facilityAccurate Diagnosis of Collision Damage & Refinishing OperationsCommunicate clearly the Repair process, and address all questions to ensure clients confidenceManage the R.O. Package and ensure all information is captured and accurate. This package must accompany the vehicle during the deliverySchedule Customers for repairs & assign Job Classification accordinglyOrder parts & arrange sublet repairs with vendors when required for each RO Organize Dealer sublet mechanical workArrange Dealer Internal and Warranty work for repairsAdhere to all Insurance programs, procedures & guidelinesUtilize daily insurance programs & tools (Progi/ APU/ ARMS/ Progi Sync)Capture all prior damages on vehicle inspection sheet including photos during walk-aroundDocument and communicate service problems related to delaysWork with the Production Supervisor on any repair related concerns/supplementsManage all arrangements for towing as well as costing against the RO, (Ensure Insurance approval prior to pick up of tow) Respond to and Arrange for any valet service tows or service as per Assured Claims CentreCommunicate all customer requests and needs to appropriate team membersCommunicate updates with Customers & Insurance claims personnel Update Customers on progress of vehicle through-out productionConfirm repair authorization, obtain customer signature and arrange rental for customer (if applicable)Provide 24 hour notice of vehicle ready for delivery to customerPersonal delivery of the Vehicle to customerProvide all paperwork to repair facility in a timely manner (invoice/ assignments/ signed authorizations/ payment slips)Uphold Store policies regarding payments, purchases, documentation, etc.Support all team members when requiredParticipate in daily production meeting with the Management Team, as requiredParticipate in monthly Health & Safety and staff meeting (if required)Attend training, information sessions and workshops recommended by Store Manager Maintain the Assured KPIs by maximizing role performance (Sales/ GP/ NP/ CSI/ AR/ CT&TT)Make appraisal follow-up calls with un-landed estimates (Batting Average / Close Sales)Uphold Assureds Core Values : Honesty, Integrity & RespectConsistently demonstrates actions and behaviors supporting our 10 Promise Work Tools to be UtilizedScheduling Tool: Progi Calendar, Google CalendarsManagement Information System: Summit, Repair CentreRental Management Systems: ARMS, DialComprehensive Knowledge of: Mitchell, AudatexParts sourcing: Car-part, Progi, APU Education and/or Experience Required Post-secondary education or equivalentA minimum of 1 years previous experience in a collision repair environment or a similar role Required Skills/AbilitiesEffectively manage a fast-paced environment, demonstrating multi-tasking ability while working under pressureSales driven, while successfully delivering great customer serviceStrong attention to detail and a high degree of accuracyConsistently demonstrates a successful client experienceCommunicate effectively, both verbally and in writingAbility to interpret work scope from vehicle estimates or work ordersI-Car Registered (working towards Gold Class certification)Working knowledge of vehicle repairs practicesValid G-Drivers License Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job. #AASJCompensation Details:Compensation:$40,000 - $60,000 per yearCompensation is commensurate with skill, education and experience.Your Success is Our PriorityWe believe in investing in our people. From day one, you'll join a professional atmosphere with great working conditions and dynamic leadership. You'll also have access to comprehensive benefits that support your well-being and financial goals, with medical, prescription drug, dental, and vision benefits effective after one month of employment. We're dedicated to providing ongoing training and clear paths for career advancement, ensuring you have the tools and opportunities to excel in the exciting and evolving collision repair industry.Assured Auto is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract. AI Disclosure Statement:At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.