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About Quantiphi:Quantiphi is an award-winning Applied AI and Big Data software and services company, driven by a deep desire to solve transformational problems at the heart of businesses. Our signature approach combines groundbreaking machine-learning research with disciplined cloud and data-engineering practices to create breakthrough impact at unprecedented speed.Quantiphi has seen 2.5x growth YoY since its inception in 2013, we dont just innovate - we lead.Headquartered in Boston, with 4,000+ professionals across the globe. Quantiphi leverages Applied AI technologies across multiple a. Industry Verticals (Telco, BFSI, HCLS etc.) and is an established Elite/Premier Partner of NVIDIA, Google Cloud, AWS, Snowflake, and others.We have been recognized with:3x AWS AI/ML award wins3x NVIDIA Partner of the Year titlesRecognized Leaders by Gartner, Forrester, IDC, ISG, Everest Group and other leading analyst and independent research firmsWe offer first-in-class industry solutions across Healthcare, Financial Services, Consumer Goods, Manufacturing, and more, powered by cutting-edge Generative AI and Agentic AI acceleratorsWe have been certified as a Great Place to Work for the third year in a row- 2021, 2022, 2023Be part of a trailblazing team thats shaping the future of AI, ML, and cloud innovation. Your next big opportunity starts here!For more details, visit: Website or LinkedIn Page.Role: Amazon Connect SpecialistExperience level: 5+Employment type: Full TimeLocation: Remote (Canada)Description:We are seeking an experienced Amazon Connect Specialist to join our team. This role will involve designing, deploying, and managing Amazon Connect-based contact center solutions, ensuring optimal performance and a seamless customer experience. The ideal candidate will have end-to-end expertise in the configuration, integration, and administration of Amazon Connect and the ability to collaborate with business stakeholders to deliver innovative contact center solutions.Must have skills:Amazon Connect Expertise:Hands-on experience with Amazon Connect, including configuration, building user-friendly call and chat flows with automation capabilitiesProficiency in Amazon Connect Voice and Chat flows, Queues, Routing Profiles, Contact Lens, Step by Step Guides, Amazon Q for Connect, Agent workspace, Customer Profiles and casesDesign, configure, and deploy Amazon Connect contact center solutions, including routing, IVR, and queue managementIntegrate Amazon Connect with external systems, CRM tools (e.g., Salesforce, ServiceNow), AWS services (e.g., Lambda, S3), databases, and other backend systemsExperience Architecting an end-to-end omnichannel cloud contact center with Amazon Connect, Lex, Pinpoint and other AWS servicesProficient in AWS Lambda, API Gateway, and other serverless servicesAbility to implement test scripts to confirm quality, reliability, and efficiency of technologiesExperience designing disaster recovery mechanisms and handling designing a scalable architectureFamiliarity with scripting languages such as Node.js or Python for creating AWS Lambda functionsCustomer Experience Optimization:Strong understanding of IVR design, call routing, and skills-based routing within Amazon ConnectImplement best practices for call routing, IVR flows, and integration with AWS AI services like Amazon Lex and PollyOptimize Amazon Connect workflows for enhanced customer interactionsAdministration & Support:Monitor and troubleshoot the performance of the Amazon Connect environmentConduct regular performance reviews and ensure compliance with industry standards and security requirementsAutomation & Integrations:Experience in CTI integration with CRMLeverage AWS Lambda, Amazon Lex, and other AWS tools for process automationCollaborate with development teams to create custom integrations using AWS SDKs or APIsTraining & Documentation:Create and maintain documentation for Amazon Connect solutions and workflowsProvide training and support to users and administrators on the operation and troubleshooting of the systemCommunication Skills:Strong written and verbal communication skills to interact with internal teams and customers effectivelyGood to have skills:Amazon Connect Certifications:AWS Certified Solutions Architect Associate or AWS Certified Developer AssociateAmazon Connect-specific certifications or experience with contact center implementationsAI & Machine Learning Experience:Experience with AI-driven solutions like Amazon Lex for building chatbots or conversational agentsSecurity & Compliance Knowledge:Familiarity with AWS security best practices, including IAM policies, data encryption, and ensuring compliance with standards like GDPR, PCI-DSS, etcReporting & Analytics:Experience using Amazon QuickSight, Tableau, or other analytics tools for building reports and dashboardsProject Management Skills:Ability to lead and manage projects from inception to completion, including gathering requirements, managing timelines, and delivering solutionsExperience working in an Agile and DevOps environmentWhat is in it for you:Make an impact at one of the worlds fastest-growing AI-first digital engineering companies.Upskill and discover your potential as you solve complex challenges in cutting-edge areas of technology alongside passionate, talented colleagues.Work where innovation happens - work with disruptive innovators in a research-focused organization with 60+ patents filed across various disciplines.Stay ahead of the curveimmerse yourself in breakthrough AI, ML, data, and cloud technologies and gain exposure working with Fortune 500 companies.