Job Title

We are Wait n Rest one of the fastest-growing airport hospitality companies in the region. We operate Smart Rooms inside major hub airports, redefining how travelers rest, recharge and move through their journey through technology, efficiency and thoughtful design. And now, were expanding into Toronto Pearson International Airport (YYZ). If you have experience in airport operations at YYZ or if youre eager to learn and want to join a company thats growing, innovating and setting a new standard for passenger comfort. This role is for you. Why Wait N Rest? Because we are not a traditional airport operation. We build smart, modern, seamless environments powered by tech, clear processes and people who care. At YYZ, youll be part of the team that brings this vision to life. Youll work in a structured, organized, and supportive environment, with real opportunities to grow, lead and continue building your career in the airport industry. What Youll Do - Lead and coordinate all operations at our YYZ location. - Track KPIs, revenue, schedules and service quality to ensure smooth daily performance. - Maintain relationships with airport partners and ensure all regulatory requirements are met. - Manage and develop a team of supervisors and staff: training, schedules, performance, coaching. - Support VIP passengers and resolve operational issues with professionalism. - Oversee safety, security and access protocols. - Ensure all services front desk, cleaning, logistics run consistently and efficiently. - Prepare periodic reports and recommend improvements that elevate the guest experience. What Were Looking For - Minimum 3 years in a similar operational role. - Direct experience at Toronto Pearson (YYZ) or similar high-traffic airport environments. - Background in Business Administration, Tourism, Logistics, or related fields. - Strong leadership, communication and conflict-resolution skills. - Experience managing teams and monitoring KPIs. - Intermediateadvanced English (French is an advantage). - Availability for rotating shifts, weekends and holidays. - Solid proficiency in office tools (Excel, email, reporting). What We Offer - A stable, well-structured environment with flexibility and modern tools. - Real career growth and development in a company expanding internationally. - Continuous training in smart hospitality, airport procedures and leadership. - The opportunity to be part of a pioneering tech-hospitality brand operating in some of the most important airports in the region. If youre excited about airport operations, technology, people and delivering an elevated passenger experience we want to meet you. Job Type: Full-time Location: Toronto Pearson International Airport Schedule: In person, rotating shifts