Job Title

Avanciers is seeking a highly skilled Desktop Support to join our team for an exciting Fulltime role with one of our esteemed Fortune 500 clients, based in Canada. This is a onsite role. Position: Desktop Support Location: Chatham, ON - Onsite Job Description: We are seeking a skilled Desktop Support Engineer to provide technical support, troubleshoot hardware/software issues, and ensure smooth IT operations for end users. The ideal candidate will have strong problem-solving skills, excellent customer service, and hands-on experience with Windows environments, hardware configuration, and IT support tools. Key Responsibilities - Provide Level 1/Level 2 technical support for desktops, laptops, printers, and mobile devices. - Install, configure, and troubleshoot Windows OS, Microsoft Office/O365, VPN, and other business applications. - Support hardware components including RAM, HDD/SSD, network adapters, monitors, and peripherals. - Diagnose and resolve issues related to network connectivity, user accounts, profiles, and system permissions. - Perform system upgrades, patch installations, and routine maintenance activities. - Assist in onboarding/offboarding activities: device setup, user account creation, access provisioning. - Manage and resolve service requests and incidents using ITSM tools (ServiceNow, Jira, Remedy, or similar). - Ensure compliance with organizational IT security policies and data protection standards. - Maintain asset inventory, documentation, troubleshooting steps, and knowledge base articles. - Coordinate with infrastructure, network, and security teams for escalations and cross-team issues. Required Skills & Qualifications - 14 years of experience in Desktop Support / IT Support / Technical Support roles. - Strong knowledge of Windows 10/11, Active Directory, O365 administration, and standard desktop applications. - Experience with installation, configuration, and troubleshooting of hardware and software. - Familiarity with networking basics (TCP/IP, DNS, DHCP, Wi-Fi). - Hands-on experience with remote support tools (TeamViewer, AnyDesk, SCCM, RDP, etc.). - Excellent communication, customer service, and ticket-handling skills. - Ability to prioritize tasks and work efficiently under minimal supervision. Preferred Qualifications - Certifications such as CompTIA A+, ITIL Foundation, Microsoft MCP/MCSA/Modern Desktop, or equivalent. - Experience with IT asset management tools and enterprise IT service desks. - Basic knowledge of scripting or automation (PowerShell, Batch) is a plus.