Job Title

* Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions.* Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate *(Internet connection must be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)*.* Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.* **Client engagement** Speak with clients to understand their priorities, advise them on solutions, and provide a forward-looking financial plan. Use your knowledge of cash management, credit, investment and wealth protection to help clients meet their goals.* **Call Ownership** Respond to incoming calls or make outbound calls. Take complete ownership of calls in a friendly, empathetic, courteous and professional manner.* **Problem solving** acts effectively by knowing how to obtain information required and uses ones network to identify and solve for a problem or need.* **Performance Metrics** you can thrive in an environment that rewards performance through regular key metrics reporting and coaching* **Multitasking Efficiency** - Demonstrate ability to efficiently capture accurate information across multiple systems while engaging with clients. Maintain effective communication and ensure seamless service delivery in fast-paced environment.* **You put our clients first.** You engage with purpose to find the right solutions. You go the extra mile, because its the right thing to do.* **You love to learn.** Youre passionate about growing your knowledge, and you know that there is no limit to what you can achieve.* **Youre driven to succeed.** You are motivated by accomplishing your goals and delivering your best to make an impact in a metrics-driven environment* **Youre passionate about people.** You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.* **You engage with your heart and mind.** You care about people and you understand different perspectives. You listen and learn from the experience of others.* **Values matter to you.** You bring your real self to work and you live our values - trust, teamwork, and accountability.* We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program/*, defined benefit pension plan/*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.* Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.* We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us. #J-18808-Ljbffr