Job Title

We are an established Canadian maintenance company serving large retail and commercial clients nationwide. Our benefits include health, dental, vision, and a pension plan after one year. Job Summary This role involves leading, managing, coordinating, and implementing daily janitorial services across multiple store or site locations within a designated area or territory, serving various customer banners. Key Focus Areas - Customer Experience & Retention - Performance of Partners & Cleaners - Store Operations (budgets, profitability, KPIs) - Quality Standards & Audits - Training - Cost Management - Revenue & Profit Growth - Adherence to processes, policies, and guidelines - Support to other Area Managers as needed Planning & Budgeting - Participate in developing and implementing annual plans, budgets, and sales opportunities. - Manage store-level budgets. - Develop strategies to ensure sustainability and profitability of operations. Customer Relationships & Communication - Build strong relationships with store-level customers and partners, ensuring trust and good service. - Act as the primary contact for communication between United and the customer regarding services. - Address concerns promptly and support regional management in meetings with key stakeholders. - Conduct regular meetings and reporting on store audits, issues, and compliance. Internal Communication - Coordinate daily communication with Partners regarding issues and actions. - Set expectations, provide training, and participate in cross-functional meetings. Process Compliance - Lead process initiatives at store level and identify trends and gaps. - Manage store-level audits, process adoption, and compliance with safety and operational standards. - Oversee inventory, inspections, and training programs. Cost Management & Controls - Manage revenue, costs, budgets, and margins at store level. - Oversee billing, expenses, and asset inventory. Workforce & Performance Management - Co-lead partner performance management and conduct regular performance reviews. Recruitment, Training & Development - Support hiring, onboarding, and termination processes. - Lead in-store partner training and ongoing development. - Mentor and coach partners regularly to improve performance and engagement. Qualifications - Degree in business administration or related field. - At least 5 years of experience in janitorial or similar operational environments. - 3-5 years in a supervisory role. #J-18808-Ljbffr