Job Title

Key Responsibilities - Establish and elevate service standards to ensure a consistently exceptional customer experience. - Refine, standardize, and simplify processes to improve efficiency and store productivity. - Drive consistent execution of brand standards, merchandising directives, and operational procedures. Sales and Performance - Lead multi-unit leaders to deliver strong sales results through effective coaching and strategic insights. - Develop plans to strengthen conversion, average transaction value, product knowledge, and store performance. - Analyze business trends and performance metrics to identify opportunities and implement improvement strategies. People Leadership and Culture - Mentor District/Area Managers to build strong, engaged, and customer-focused teams. - Foster a culture of accountability, performance, and continuous improvement. - Build succession plans and development pathways for future leaders. Process and System Improvement - Enhance workflows including inventory accuracy, labour optimization, and visual merchandising routines. - Introduce tools and processes that support effective field execution. - Lead change management initiatives that strengthen consistency and operational excellence across locations. Cross-Functional Partnership - Collaborate with merchandising, marketing, HR, and supply chain to align operations with business strategy. - Ensure strong feedback loops from the field to support timely decision-making. Requirements 710+ years of progressive multi-unit leadership in specialty retail, lifestyle brands, or premium retail. Proven ability to elevate service standards and improve execution across multiple locations. Strong background in process improvement and building scalable operational systems. Demonstrated success leading District/Area Managers and supporting teams through growth and change. Excellent communication and relationship-building skills; collaborative and adaptable. A strategic yet handson leader who thrives in customerfocused retail environments. Corporate Culture A beloved specialty retailer with a distinct brand identity and strong customer affinity. The opportunity to lead transformative improvements that elevate the store experience. High visibility within the organization and the ability to influence longterm growth. A culture that values authenticity, innovation, and empowered leadership. Resume Please attach resume in MS-Word format. More information - Files must be less than 5 MB. - Allowed file types: doc docx. Cover Letter Please attach cover letter in MS-Word format. More information - Files must be less than 5 MB. - Allowed file types: doc docx. I consent to receiving news and information from JRoss Recruiters. I understand that I can withdraw this consent at any time by sending an email to [email protected]. #J-18808-Ljbffr