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About the Role If you are a RIBO Licensed, Personal Lines Customer Service Representative, our growing team wants you!!!! Responsibilities - Providing exceptional day to day customer service to our clients - Processing policy changes - Maintain professional relationships with Insurers and Underwriters - Assist and provide support to Producers as required - Process call backs, submissions and mail in a timely manner - Flexible to perform various assigned tasks - Promotes company features and benefits as part of an ongoing portfolio review - Cross-sell a variety of products at every opportunity - Promotes client loyalty through attention to detail and relationship building - Remains current on all company philosophies and procedures - Accepts risks within established guidelines Qualifications - Currently holds a RIBO license in good standing - Min. 2+ years experience Required Skills - You have the ability to communicate effectively with clients, both verbally and in writing - You have excellent interpersonal, organizational and time management skills - You have demonstrated your ability to function effectively in a fast-paced, multi-faceted environment - You maintain a positive attitude and are a team player - You have strong analytical and decision-making abilities - You demonstrate the ability to adapt to change - You are proficient in BMS and Microsoft - You will support the Broker/Producer by being a liaison with the insurance companies, clients and any other customer as required - You will provide the first point of contact between underwriters to respond to underwriting questions from Brokers or Underwriters Compensation package - Competitive compensation package - Paid vacation - Paid Personal/sick days - Reciprocal days - Group Benefits - Growth within the company - Business casual attire - Company events - Community involvement - Smiles, encouragement and teamwork Equal Opportunity Statement FSB GROUP LTD. is an equal opportunity employer and welcomes applications from all individuals. Applicants selected for an interview will be asked whether specific accommodations are needed to support a personal disability.