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JOIN OUR TEAM AS BILINGUAL DONOR ENGAGEMENT OFFICER Are you looking to use your knowledge, skills and talents to make a direct impact on the lives of children? Consider joining UNICEF Canada one of Canadas most respected and historic charities and be part of a high-impact, mission-driven team working across Canada and globally to create a better world for children. UNICEF Canada is seeking to recruit a talented and high-performing individual in the role of Bilingual Donor Engagement Officer. Salary Range: $50,700 to $51,700 annually and 3 weeks paid vacation Work Location: Toronto Work Environment: In-person position; 5 days a week. Why UNICEF & UNICEF Canada? UNICEF is the worlds most powerful force for children.Across 190 countries and territories, and in the worlds toughest places, we provide and advocate for education, health and nutrition services. Protect children from violence and abuse. Bring clean water and sanitation to those in need. Keep them safe from climate change and disease. Serve as the worlds largest provider of vaccines. Before, during and after emergencies, were on the ground with lifesaving help and hope. The needs of children around the world continue to increase and the role of UNICEF is more important than ever. UNICEF Canada is one of 32 National Committees (NatComs) located in highincome countries around the world. Our team exists to fundraise for UNICEFs highest priorities and to work neutrally with governments and the private sector in Canada and internationally to advance the rights and wellbeing of children and youth. As UNICEF Canada prepares to launch a bold new Strategic Plan in 2026, our policy and advocacy agenda will be more important than ever as we work to drive change on behalf of children around the globe. Be part of this next phase of impact! Position Description The Bilingual Donor Engagement Officer is responsible to provide inspiration and support through dynamic communications and engagement to our supporters / donors. Some of the high level responsibilities include building supporter confidence and trust in the UNICEF brand, increasing satisfaction with supporters through daytoday exchanges and solutions as well as creating supporter loyalty in order to attain a long term relationship through excellent donor servicing and interaction with other departments. The position will also provide reception support to the Toronto Office. Key Responsibilities Customer Service (65%) - Perform inbound & outbound call management providing First Call Resolution - Represent the UNICEF brand mission and values through verbal and written communication - Utilize opportunities to crosspromote programs - Answer supporter / donor correspondence (mail, email) - Support acquisition & loyalty campaigns by cross promotion and upselling - Build on partnerships and promotions by informing supporters about current initiatives - Translate information / materials required for administration - Transfer inquiries to appropriate UNICEF staff members - Assists with followup correspondence/communication with donors. Data Entry/Processing (20%) - Respond to supporter / donor inquiries regarding tax receipts, donation processing, order status, address changes, changes to monthly giving - Accurately process donations in a timely manner as required - Accurately process supporter orders as required - Ensure that all training documentation is current and updated as required - Recommends, implements and communicates procedural changes to improve donor administration Administrative Support (15%) - Welcome visitors and provide reception support - Answer supporter questions & take donations from people coming to the Toronto Office. - Administrative support as required Qualifications - Secondary School Diploma - Minimum 3 years of previous call center / customer service experience. - Excellent verbal and written communication skills in both English and French - Excellent at multitasking and thrives in a fastpaced environment - Must be able to draft formal business correspondence and accurately enter information in various databases. - Proactive ability to solve problems and effectively provide donors with customized solutions An Employer of Choice: What We Offer UNICEF Canada is where diverse talent and passion come together to create extraordinary impact for every child. We are committed to being an employer of choice and building a culture that is inclusive, ambitious, compassionate, and high impact. Members of the UNICEF Canada team have access to the following employee benefits: A Commitment to Wellness - Minimum 3 weeks of annual vacation (increases with time served) and 1 additional day per year of service (max 30) - 10 paid sick days and 2 personal days - 9 to 11 employee wellness days an additional series of preset days off, givenannually to further extend long weekends - Discounted rate for a GoodLife gym membership - Access to an Employee and Family Assistance Program A Culture of Learning and Growth - Access to a comprehensive global learning platform with over 1600 courses, webinars and resources - Internal leadership development, training, and mentorship programs that integrate AntiRacism and diversity, equity and inclusion principles - Opportunities to access both local and global stretch assignments An Inclusive and PurposeDriven Workplace - Centrally located head office in midtown Toronto with satellite offices in Calgary and Montreal - Easily accessed by public transit and a short walk from several parking locations - Inclusive and accessible coworking and meeting spaces designed to foster purpose at every turn and accommodate the diverse needs of employees A Chance to Do Meaningful and LifeChanging Work - Under the leadership of a dynamic, accomplished, and experienced executive leadership team, youll be part of a diverse and talented Canada team committed to creating meaningful impact while fostering an inclusive and supportive work environment. - Youll join a global UNICEF family with a shared commitment to impact the lives of children Our Commitment to Inclusive Workplaces and Recruitment UNICEF Canada is an inclusive workplace and is committed to championing diversity, equity, inclusion and accessibility. Requests for accommodation can be made at any stage of the recruitment process. At UNICEF Canada, we believe strongly in personal connections and our hiring process is entirely humandriven. We do not use AI or automated systems to review applications or conduct interviews. Each candidate is evaluated by our experienced team to ensure a fair and thoughtful hiring experience. How to Apply Please submit your resume and cover letter as one document to [email protected] by 11:59PM EST on October 10, 2025. Please include your salary expectations in your cover email and reference Bilingual Donor Engagement Officer (Toronto) in the subject heading. UNICEF Canada thanks all applicants for their interest in this opportunity, however, only those selected for an interview will be contacted. Consistent with our Child Safeguarding Policy, all successful candidates must receive clearance by a police background check (including a vulnerable sector screen). Toronto, ON Organisation: UNICEF Canada #J-18808-Ljbffr