Job Title

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, trusted by a large portion of the Fortune 500 and AIcentric companies. At PagerDuty you will tackle complex problems, collaborate with ambitious people, and help build a more equitable world in a flexible, awardwinning workplace. Key Responsibilities - Set the Workday product vision and multiquarter roadmap, aligning technology initiatives with People and business objectives. Oversee endtoend delivery of Workday system initiatives from requirements gathering through launch and postlaunch support. - Lead, mentor, and develop a highperforming team of Business Analysts and Integration Analysts, fostering a culture of continuous improvement, collaboration, and operational excellence. Establish working norms, documentation standards, and knowledge management practices. - Direct handson configuration and optimization of Workday, including core HCM and key modules such as Advanced Compensation, Absence, Talent, Time Tracking, Payroll, and Benefits. Leverage Workdays business process framework, calculated fields, EIB, and core reporting to deliver scalable solutions. - Own governance for Workday change intake, prioritization, and release management, including design reviews, test plans, user acceptance, and production cutovers. Serve as the senior Workday subject matter expert for new features, biannual releases, and optimization opportunities. - Manage the Workday security model and access controls, partnering with audit on SOX, GDPR, and data privacy requirements. Ensure robust change management and compliance with security, regulatory, and audit requirements, maintaining comprehensive documentation for business objectives, use cases, system specifications, integrations, and customizations. - Direct the Workday integrations portfolio with internal and external systems, overseeing architecture, monitoring, error handling, and vendor coordination. Support data integrations and automation efforts across the people organization. - Drive data quality, reconciliation, and masterdata stewardship practices within Workday. Define and monitor SLAs for issue resolution and ensure highquality, reliable data to enable business decisions. - Guide stakeholder communication and change management for Workday, including training, release notes, and selfservice enablement. Lead productive meetings, workshops, and requirements gathering sessions, translating complex technical concepts into business terms. - Stay current with Workday and related HR technologies to recommend and implement bestinclass solutions. Identify and recommend key technologies to support and improve business processes across the people organization. Basic Qualifications - 3+ years of people management experience in IT, HR Systems, or a related field, with 2+ years of handson experience with Workday configuration, security, and reporting across multiple modules. - Strong background in HR, IT, or related fields, with deep knowledge of Workday business process framework, calculated fields, EIB, and integrations. - Experience managing teams responsible for Workday and other HR application portfolios, including system integrations and vendor partners. - Experience developing multiyear technology roadmaps and strategic planning for Workday and other enterprise HR applications, with familiarity with AI tools and their application in HR systems automation and process improvement. - Excellent communication, stakeholder management, and problemsolving skills, with the ability to speak HR and translate between technical and business stakeholders. - Experience working in a SaaS or publicly traded company environment. Preferred Qualifications - Handson expertise with Workday security, business process framework, calculated fields, EIB, and core reporting. - Familiarity with compliance and controls such as SOX, GDPR, and data privacy practices as they relate to Workday. - Bachelors degree in Computer Science, Information Systems, Human Resources, or a related field, or equivalent experience. Benefits - Competitive salary (133,000 201,000 CAD) with potential bonus, commission, equity, and benefits. - Comprehensive benefits package: health, vision, dental, paid parental leave, paid vacation, paid holidays, sick leave, and paid volunteer time off. - Flexible work arrangements hybrid model with inperson collaboration at the Toronto office at least twice per week. - Company equity and Employee Stock Purchase Program (ESPP). - Retirement or pension plan and generous paid vacation time. - Companywide hack weeks, mental wellness programs, and wellness days & hibernation duty. - Paid parental leave: 22 weeks for pregnant parent and 12 weeks for nonpregnant parent (subject to local laws). The base salary range for this position is 133,000 201,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits. PagerDuty is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us; by submitting an application you confirm that you have read and understand PagerDutys Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. #J-18808-Ljbffr