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About Achievers Achievers offers more than just a thank you program. Our employee recognition and rewards software inspires employees to recognize everyone, every day, everywhere. With nearly 4 million global users, we empower employees across 170+ countries. Visit us at achievers.com to learn more and check out our platform in action. Join our team of Aplayers who bring passion to our purpose and believe that meaningful change creates extraordinary outcomes together, well inspire recognition everywhere and achieve results that matter. Our commitment to you At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. Together, we achieve more by combining our unique strengths, fostering collaboration, and inspiring each other to reach new heights. The opportunity The Senior Contract & Renewals Specialist is a tactical, detailoriented professional responsible for executing customer contracts for renewals, crosssells, and expansions. This role owns the deal process from initiation to close, coordinating internal approvals and ensuring timely execution. Acting as the operational anchor for the Account Management and Customer Success teams, the Senior Contract & Renewals Specialist brings in the AM or CSM when strategic input is needed, while driving the contracting process forward. They ensure Salesforce pipeline accuracy, manage deal documentation, and collaborate crossfunctionally to remove roadblocks and close deals efficiently. They manage the customer negotiation once the Account Manager and CSM have alignment from the customer and ensure the execution of contracts in a deal. Responsibilities - Own the end-to-end execution of customer contracts for renewals, expansions, and crosssells. - Coordinate internal approvals for pricing, legal, finance, and nonstandard terms with the deal desk team. - Maintain Salesforce pipeline accuracy and ensure timely updates to deal stages and documentation. - Collaborate with Customer Success Managers and Account Managers when strategic input or customer engagement is required. - Track and report on contract status, renewal timelines, and deal progress. - Ensure compliance with internal policies and processes throughout the deal lifecycle. - Prepare and manage pricing documentation and contract packages for customer delivery. - Support the AM and CSM in presentation creation. - Act as the primary point of contact for internal teams during deal execution. Qualifications - 35 years experience in deal desk, contract management, or sales operations, preferably in a SaaS environment. - Strong understanding of Salesforce and contract lifecycle management tools. - Proven ability to manage multiple priorities and drive deals to closure in a fastpaced environment. - Excellent attention to detail and organizational skills. - Strong verbal and written communication skills. - Comfortable working crossfunctionally with Legal, Finance, Sales, and Customer Success teams. - Experience coordinating internal approvals and managing deal documentation. - Selfstarter who thrives in a processdriven, everchanging environment. - Bachelors degree preferred. Why youll love working at Achievers We are passionate about disruptive technology thats rooted in science, research and data. We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture! We foster an environment of connection, security, and community. Youll feel at home, without reservation. We believe in moving quickly, failing fast, and adapting to change. We enjoy coming to work every day because we believe in our product and love our culture. Were committed to achieving excellence in everything we do. Benefits & Perks for permanent full time employees - Competitive Pay - Parental Leave Topup - Health Benefits and Life Insurance Coverage Upon Your First Day - RRSP Matching - Flexible Vacation - Employee and Family Assistance Program - Full access to the LinkedIn Learning Library - Internal Mentorship Program - EmployeeLed Employee Resource Groups - A beautiful office space located in Liberty Village, Toronto - Participation in our Pointsbased Employee Recognition Program - Opportunities for professional development and career growth Our work environment Achievers is a hybridfirst company located at 99 Atlantic Ave in Liberty Village, Toronto. Our hybrid work experience is designed to cultivate an engaging employee experience, where pioneering research intersects with cuttingedge technology. We strongly believe that collocating teams increases the chance to innovate together, foster passive learning, create spontaneous connections, and promote better communication. Achievers does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our HR team. All qualification will be done facetoface, whether that is in person or over Zoom. Achievers does not send out offers of employment without meeting candidates and does not offer employment via text. If you are requested for any personal information via text and/or without having met a member of our hiring team in person, please disregard. Our employees are a diverse and inclusive team of passionate, hardworking individuals. Achievers is an equal opportunity employer, committed to creating an environment where our employees can do the best work of their lives. We encourage all qualified candidates from all backgrounds and experiences to apply to join our APlayer family. Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs. Achievers does not use AI to make hiring decisions. When you apply to work with us, a real person reads your applicationevery time. We believe in thoughtful, humancentred hiring, and we think your experience, personality, and potential cant be judged by an algorithm. Thats why we keep it personal and take the time to get to know each qualified candidate. #J-18808-Ljbffr