Job Title

Under the direction of the Dispatch Supervisor, the 911 Dispatcher is responsible for 911 call-taking, fire dispatch, Peace Officer call taking and dispatch, and after-hours communication services for Yellowhead County staff, partner municipalities, and contracted clients. Position Responsibilities 1. Answer all 911 and related phone lines for multiple municipalities in a courteous and professional manner; 2. Gather relevant information to determine the type and severity of the call; 3. Reroute calls to the correct agencies; 4. Dispatch appropriate firefighting resources based on call information; 5. Prioritize multiple calls to allocate available resources; 6. Monitor responder safety by radio; 7. Dispatch additional resources as requested by incident commanders; 8. Maintain logs and incident reports using provided methods; 9. Maintain Computer Aided Dispatch (CAD) and Records Management System (RMS) data entry; 10. Complete paperwork and documentation related to call center operations; 11. Ensure the call center is kept in a clean and orderly manner; 12. Perform administrative tasks as directed; Peace Officer Dispatch - Sign in/out of Peace Officers for contracted clients; - Conduct regular safety checks on officers by radio; - Take complaint calls in a courteous and professional manner; - Utilize various programs for processing complaints and assigning to officers; Working Alone Monitoring - Sign in/out of working alone employees for contracted clients; - Conduct regular safety checks on officers by radio; - Provide emergency notification to supervisors if employees cannot be reached; After-hours Call Center - Manage after-hours emergency calls for contracted clients; - Take calls and relay relevant information to on-call departments. Qualification, Knowledge, Skill & Ability Requirements Education/Skills - Minimum education of Grade 12 or equivalent; - Post-secondary education in a related field is an asset; - International Academies of Emergency Dispatch certification is an asset; - Emergency Telecommunications certification is an asset; - Experience in emergency dispatch or call-taking preferred; - Basic training in office software preferred; - Strong computer and typing skills preferred; - Understanding of radio communication systems preferred; - Valid Class 5 Alberta Drivers License; - Completion of Defensive Driving; - Valid Standard First Aid/CPR; Attributes - Strong organizational skills with attention to detail; - Ability to manage difficult/stressed callers professionally; - Work well under pressure in a fast-paced environment; - Quickly switch between tasks, be resourceful and adaptable; - Control emotions effectively; - Work well in a team; - Reliable and dependable with minimal supervision; - Ability to sit for long periods and maintain intense listening focus; - Ability to handle high-stress situations, which can be mentally taxing; The wage range for casual emergency dispatchers is $27.62 to $30.08 per hour. Only candidates being considered will be contacted. This competition remains open until filled. #J-18808-Ljbffr