Job Title

Responsabilits Principales - Offrir un soutien technique lquipe de produit et aux marchands concernant les nouveaux produits et nouvelles intgrations - Assister aux prsentations et partager ses commentaires et conseils techniques avec lquipe - Prparer des scripts POS personnaliss pour chaque solution - Gnrer des tests de scripts et vrifier les rsultats tout au long du processus, soit du test lexcution - Agir en tant quexpert en la matire pour toutes les nouvelles certifications - Aider les dveloppeurs externes corriger les carts et variations - Offrir des formations et crer la documentation ncessaire toutes les units commerciales pour les solutions certifies - Effectuer une veille, ainsi quune analyse avant le dploiement des solutions certifies - Fournir des rapports dtats au gestionnaire au besoin - Dvelopper et grer les relations avec les dveloppeurs POS, les processeurs tiers, les gestionnaires de projet, lquipe des ventes et toute autre domaine dactivit connexe - Coordonner les tests avec les techniciens des entreprises partenaires pour mettre en oeuvre des procdures dassurance qualit avant le dploiement rel du systme POS et continuer les procdures en lien avec les tests pendant lutilisation du systme - Tester et analyser les systmes POS avec plans de tests, des kits de tests et des cartes tests - Excuter des tests sur les systmes POS en lien avec les exigences de paiement de Mastercard, Visa, carte dbit, American Express, etc. - Copier ce scnario lors de la phase dexcution des tests: analyser, enquter et signaler des dfauts individuels ou spcifiques aux dveloppeurs logiciels - Analyser les situations susceptibles de crer des problmes dans le futur ou des problmes dexploitation et offrir des recommandations en consquence Qualifications requises - Baccalaurat en administration des affaires, en informatique ou tout autre domaine pertinent - Minimum de deux annes dexprience dans un rle similaire - Bilinguisme (franais/anglais) sera considr comme un grand atout - Capacit suivre toutes les politiques et procdures de lentreprise et du dpartement pour assurer une cohrence en toute circonstance - Capacit suivre, enquter et valuer les problmes pour sassurer quune bonne solution soit mise en place - Excellentes comptences de communication et de rdaction de manire communiquer des spcifications et des rapports clairs et prcis aux ressources internes et externes tout en respectant les attentes des clients - Connaissance de Tandem et Base-24 - Minutie, bonne comptence en rsolution de problmes et bonne comptence dinvestigation - Connaissance des cartes de crdit (Visa, Mastercard, AMEX, etc.) et des rglements dexploitation propre Interac - Capacit grer plusieurs activits et tches complexes la fois sous des contraintes de temps - Volont de s'approprier son travail pour constamment amliorer ses performances Summary of This Role The purpose of the position is to certify new products and integrations according to Card Associations rules and compliance. What Part Will You Play? - Provide technical support to the product group and merchants on new products and integrations. - Attend walkthroughs of solutions and provide technical feedback and guidance to the product group. - Prepare customized POS test scripts for each solution. - Generate Test Scripts and verify results from this test execution. - Act as a Subject Matter Expert for new certifications. - Assist external developers in fixing variances. - Provide training and create documentation as required to all business units for certified solutions. - Perform pilot monitoring and analysis prior to rollout of certified solutions. - Provide status reporting to the manager as required. - Provide technical advice, support and guidance to developers and Product Team. - Develop and manage relationships with POS developers, third party processors, Project Managers, Sales and other business areas. - Coordinate testing with technicians from partner companies to implement quality assurance procedures before actual deployment of the POS system, and to continue testing procedures during the system in use. - Test and analyze POS systems with test plans, test kits and test cards, execute tests on POS systems against compliance from the payment requirements of Master Card, Visa Card, Debit Card, American Express, Discover other Card and Credit card companies. - Duplicate the scenario during the test execution phase; analyze, investigate, and report individual or specific defects to software developers. - Analyze situations that may create future problems or operations issues and make appropriate recommendations. - Other projects or tasks, as needed. - Remote position, but must be based in the GTA for easy access to Toronto business locations. What Are We Looking For in This Role? - College degree in Business, Administration, IT or related field. - 2-5 years experience in a similar role. - Bilingual (French / English) is required - Ability to follow all company policies and procedures as well as internal departmental procedures to ensure consistency. - Ability to follow, investigate and assess issues to make certain the correct solution is implemented. - Excellent communication and writing skills to communicate clear specifications and reports to internal and external resources and manage clients expectations. - Tandem and Base-24 knowledge. - Focus on detail, problem-solving and investigation skills required. - Knowledge of Credit cards (Visa, MasterCard, AMEX, etc) and Interac operation rules and regulations. - Ability to manage multiple activities of varying complexity under time constraints. - Willingness to take ownership for own work to continuously improve performance. Ready to Elevate Your Career? Apply now and become part of a global leader in commerce solutions! This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the discretion of the Global Payments/TSYS. Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. Benefits Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/ The position listed in this requisition is ineligible for the referral bonus award program #LI #Hybrid #J-18808-Ljbffr