Job Title

Bilingual Customer Service Agent/ Bilingual Customer Service Representative Location: Varies Salary: Starting from $23.64/hr. Hours & Schedule: - Part-time 30 hours/week (some roles may go full-time) - Rotational shifts, Monday to Saturday - Work hours fall between 8:30 AM 5:00 PM - Schedules provided 2 weeks in advance Additional Benefits: (For roles that convert to full-time) - Medical & dental - RRSP - Tuition reimbursement - Car allowance (as per internal policies) - Vacation paid as a percentage Reports: DES Centre Supervisor / Deputy Supervisor UNION ON-UNION: Unionized SUMMARY/PURPOSE: - Evaluates an applicants eligibility to apply for an Ontario Drivers License. - Assesses applicants identity documents for validity. - Provides information and assistance related to Driver Examination services. - To ensure the fair and proper issuance of an Ontario Drivers License. KEY RESPONSIBILITIES: - Provides excellent customer service during the delivery all Driver Examination Services. - Providing information and assistance to applicants for all classes of license. - Reviewing applicant information to determine eligibility for a variety of classes of license. - Conducting vision screen testing, photographing of applicants, and administering written and/or oral knowledge testing. - Scheduling and dispatching road tests and issuing temporary licenses. - Collecting fees for a variety of transactions. - Investigating problems or errors on the driver record and initiating corrections. - Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality. - Adheres to all Ministry and operational confidentiality requirements. - Other related duties relevant to this position as may be required. HEALTH AND SAFETY: - Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a - DriveTest Centre including travel points. - Takes every precaution to contribute to a safe and healthy workplace. - Demonstrates correct use of equipment, materials and protective devices required by law. - Demonstrates awareness of and educates self on changes to legislation, regulations, - Company policies and procedures. - Takes the initiative to report unsafe conditions. - Complies with Part III, Section 27 of the OHSA (Duties of Workers). OTHER/PROJECTS: - Comply with policies and procedures. - Performs other tasks as assigned by management, including but not limited to special projects. - Must participate in obtaining any required security measures, as deemed by. - Must participate in Initial and maintenance training for Customer Service Agent. JOB REQUIREMENTS: - Must be Bilingual, both fluid in French and English. - GED or high school diploma as a minimum. - Must hold a valid Ontario Class G drivers license - only for some offices. - Intermediate level computer skills required. - 1+ years experience with demonstrated excellent customer service- asset (retail or office). - Excellent customer service skills, ability to deal with difficult and highly complex situations. - Ability to multi-task. - Ability to process and manage sensitive personal information.