Job Title

Position Program Supervisor Community Participation Supports and Respite - Children's Respite Region All Regions Company Overview Community Living Toronto, one of the largest agencies of its kind in North America, is a dynamic innovative organization committed to a vision of promoting an welcoming community. As a leader in the field, Community Living Toronto offers supports to over 6,000 individuals within an intellectual disability as well as support to their families, including residential and day support, assistance with employment, community support, early childhood services and respite. Qualifications - College Diploma or Bachelors degree in human services or a related discipline. - Training and/or certification in CPI (Crisis Prevention), Conflict Management, Trauma Counselling, Case Management an asset. - Minimum of 3 5 years of related experience in direct care including experience with individuals with developmental disabilities (e.g., autism spectrum). - Experience with implementation of behavioural protocols and treatment plans preferred; previous supervisory experience an asset. - Working knowledge of administering a Collective Bargaining Agreement. - Knowledge of behavioural/developmental services. - Proficiency with technology including but not limited to computers, MS Office (Excel, Word, Outlook) and other software programs needed to produce documents, reports, databases, presentations and communication vehicles for staff training and development. Job Summary The Program Supervisor is responsible for the effective daytoday operation of the Associations programs within the area of responsibility (e.g., residential, day, employment, feeforservice) as well as the health, safety, and wellbeing of the people served and the staff. Accountabilities include providing oversight of direct support staff and coordinating the delivery of services to individuals in assigned program. Working under the guidance of the Program Manager, this position is responsible for ensuring high quality support is being provided while also ensuring compliance with all applicable legislation, funder requirements, and organizational policies and procedures. Responsibilities - Program Operations: - Work closely with the Program Manager to develop and implement program standards that address the psychosocial, cultural, physical and safety needs of individuals served. - Assist in developing and monitoring the implementation of all individuals behaviour development and PersonDirected plans, maintaining accurate documentation. - Ensure the program meets all licensing and compliance standards and other regulations as required. - Assist with the development and implementation of services/supports that will meet the individual needs of each person served. - Provide direct support to frontline staff (i.e., direct support professionals, service coordinators); ensure all reasonable precautions are in place for the safety of staff and the individuals served. - Support programming, oversight of medical care, skill development, behavioural interventions and overall care and services for people receiving supports and services. - Work collaboratively with community partners, external service providers, and develop community networks. - Perform call duty and be available for consultation and response in the event of an emergency. - Review and evaluate all relevant documentation in relation to assigned programs and ensure compliance with Association policies and procedures and legislated requirements. - Recognize and act on opportunities to create partnerships and lasting relationships with service providers, community partners, and/or employers. - Financial Management: - Manage budget expenditures of all assigned cost centres to ensure effective use of resources, including reviewing and approving timesheets, mileage claims, expense forms, petty cash disbursements, incoming cash, invoices, and purchase orders for each program supervised. - Monitor petty cash expenditures and complete petty cash reconciliation on a regular basis and submit to accounting for approval. - Oversee individuals resident finances to ensure that accurate records are maintained and policy and procedures are followed. - Staffing, Training, and Development: - Manage full cycle of recruitment and selection process, including proactively identifying recruitment needs for direct support staff, initiating job posting, screening, interviewing, and recommending best candidate to Human Resources for reference checking. - Assign caseloads, supervise, monitor, and evaluate ongoing performance of all direct reports; identify staff performance issues in a timely manner and utilize all resources to address them. - Identify the training and learning needs of the direct reports and ensure staff attend all mandatory training programs and courses as required by the Association. - Performance Management: - Provide feedback, guidance, and functional advice to frontline staff concerning their performance at regular intervals and through annual performance appraisals. - Bring issues or concerns with respect to service quality, safety, staff education, training, and performance to the attention of the Program Manager. - Initiate progressive disciplinary action, in collaboration with the Program Manager and Human Resources. - Resolve internal conflicts between staff, engaging in collaborative problemsolving approaches with individuals and facilitating solutions for daytoday issues. - Program Administration: - Take lead responsibility for ensuring the timely and efficient preparation of staff schedules, timesheets, and management of vacation requests. - Maintain appropriate schedules for each location supervised, ensuring appropriate staffing ratios based on support needs. - Engage in collaborative problemsolving approaches with individuals, staff, families, colleagues, and Program Manager to share information, address issues, and problemsolve to seek solutions for daytoday issues. - Establish good working relationships with families, employers, community partners and other professionals while advocating for the best possible supports. - Maintain working knowledge of the Collective Bargaining Agreement and grievance procedures; escalates matters as needed. #J-18808-Ljbffr