Job Title

Role Overview:The Senior Network/System Analyst is responsible for the design, implementation, support, and ongoing optimization of the clients network and security infrastructure, including Azure cloud and Microsoft 365 environments. This role ensures high-performance, secure, and compliant infrastructure operations while supporting enterprise initiatives and maintaining service level agreements (SLAs). The analyst serves as a subject matter expert in Azure and M365 services, providing advanced technical support, leading medium-sized infrastructure and security projects, and enabling business stakeholders to achieve their objectives.Key Responsibilities:Infrastructure Systems Operations & ManagementDesign, deploy, and manage Azure resources including Virtual Machines, Virtual Networks, Application Gateways, Load Balancers, Azure Firewall, and third-party Azure add-ons.Implement and maintain best practices for identity and access management, including Entra ID, Conditional Access, Identity Protection, Multi-Factor Authentication (MFA), and Single Sign-On (SSO).Automate infrastructure deployments using ARM templates, Bicep, or Terraform.Monitor system capacity, performance, and issues using Azure and other tools to meet SLAs and regulatory compliance requirements.Analyze system performance through Azure Log Analytics, Application Insights, and other monitoring tools to optimize operations and prevent unplanned downtime or security incidents.Maintain detailed technical documentation and enforce industry best practices.Microsoft 365 & SharePoint System ManagementManage Dynamics 365, Office 365, Power Platform, Purview, and related services.Oversee deployment, configuration, and upgrades of the Microsoft 365 platform.Monitor compliance with policies, standards, and best practices for M365 systems.Provide system-level technical support and collaborate with IT teams to meet business requirements.Develop and maintain configuration, security, and operational documentation.Enterprise Security & Regulatory ComplianceImplement and maintain security best practices across all infrastructure and cloud services.Ensure systems and appliances are patched, monitored, and up-to-date.Use Microsoft Intune, Defender for Cloud, Sentinel, and Azure Policy to enforce security standards.Maintain compliance with ITS security requirements, Payment Card Industry standards, and applicable regulations.Monitor and remediate vulnerabilities across the clients network and infrastructure.Disaster Recovery & Business ContinuityImplement and maintain backup and disaster recovery solutions for Azure and M365 services.Regularly test and update business continuity and disaster recovery plans.Collaboration & SupportServe as escalation point for complex Azure and M365 incidents.Work with application, support, security, and networking teams to deliver reliable and secure solutions.Provide mentorship and technical training to IT staff on Azure technologies.Maintain infrastructure documentation, runbooks, and detailed system diagrams.Innovation & Continuous ImprovementEvaluate and recommend new network and infrastructure solutions to enhance efficiency, scalability, security, and cost-effectiveness.Lead proof-of-concept projects and prepare business cases for cloud modernization initiatives.Qualifications & Experience:Degree or diploma in Information Technology or a related field.6+ years of IT infrastructure experience, with at least 3 years specializing in Microsoft Azure.Microsoft Azure certifications: AZ-700 and AZ-104 (required); AZ-305 (preferred).Proven experience leading enterprise Azure deployments and cloud projects.Deep knowledge of Azure services: Compute, Networking, Storage, Security, and Monitoring.Expertise in Azure Active Directory, Entra ID, MFA, Conditional Access, Azure Security Center, Sentinel, and Defender for Cloud.Experience with Infrastructure as Code (ARM, Bicep, Terraform) and automation tools (PowerShell, Azure CLI).Strong understanding of infrastructure security, compliance, and governance frameworks.Experience managing large-scale Azure environments and enterprise workloads.Excellent problem-solving, troubleshooting, and communication skills.