Job Title

Were looking for an Implementation Specialist to help us lead and execute implementation projects for Hootsuite products and solutions in order to contribute to long term customer success. Youll work closely with our success team, leading multiple implementation projects simultaneously in a highly collaborative environment, ensuring deliverables are on time and aligned to customer needs. While working in a hybrid work arrangement, a blend of virtual (in accordance with Hootsuites distributed workforce strategy), you will report to the Manager, Implementation. WHAT YOULL DO - Lead multiple customer implementation projects with a process and outcome-oriented approach, in order to deliver high quality standards and exceed customer expectations. - Discover customer needs and execute technical and business objectives of each implementation project, driving time to value and product adoption. - Identify project risks and work with internal stakeholders to mitigate and ensure successful implementation outcomes. - Design and conduct customized training sessions for customers, both online and in-person. - Maintain an in-depth understanding of Hootsuites products, apps, services as well as knowledge of external partner products and services. - Collaborate cross-functionally within the Implementation team as well as more broadly with Customer Success and Sales in order to optimize implementation outcomes. WHAT YOULL NEED - Some practical experience in a customer-facing or client management role using andimplementing SaaS platforms, or equivalent combination of relevant experience - Experience in project management is a plus - Demonstrated ability to manage multiple customer projects and deliver based on project scope and customer needs. - Technical skills and ability to troubleshoot technical problems with respect toprovision work - Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their program needs. - Commitment to Results: Consistently achieves results, demonstrating high performance, and challenging self and others to deliver results. - Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs. - Perseverance: Pursues everything with energy, drive, and a need to finishdoesnt give up. - Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding. WHO YOU ARE - Solution seeker. Youre focused on tackling new challenges, solving problems, and moving the business forwardand you dont wait to be asked. - Lifelong learner. You have a growth mindset youre here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesnt. - Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity. - Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information. - Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result. - Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively. - Integrated thinker. You look beyond your role and responsibilities to understand how your teams work drives broader organizational goals. - Accountable owner. You take pride in the work youre responsible for with a mindset of ultimate accountability and reliability for the outcomes. - Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected. I n all we do, our six guiding principles light the way: Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies Accommodations will be provided as requested by candidates taking part in all aspects of the selection process. Variable Pay. You will be eligible to participate in Hootsuites Sales Compensation Program. Please speak with your recruiter for more information. Note. The base salary of our Sales Compensation Program is an absolute value instead of a range and therefore, you will see that reflected below. At Hootsuite, we design our compensation packages based on internal equity and external competitiveness. Every role at Hootsuite is analyzed, evaluated and mapped to a salary range. As a general guideline, the salary for new hires and promoted employees is determined based on an individual's skills & capabilities required for the role and their ability to contribute as per the expectations outlined in the job description. Our salary structures are built on trends projected and published by independent and trusted survey companies. Hootsuite analyzes market data and adjusts salary structures, if required, on an annual basis. Salary ranges reflect what we expect to pay for this position at the time of posting. Our total compensation packages summarize our current offerings and are subject to change without notice. Hootsuite is committed to fair and equitable compensation for every employee. Through an annual Pay Equity Analysis, Hootsuite ensures that all employees are paid fair and equitably. Canadian Benefits. Hootsuite offers comprehensive benefits to support the health and wellbeing of our owls and their families. The benefits cover health insurance including medical, dental, vision, life/disability insurances, an Employee and Family Assistance Program and more! Hootsuite provides a group RRSP plan with a company match of up to 4% of base salary. Benefits are available to permanent employees who meet minimum hours requirements without a waiting period. THIS resource will provide additional information. USBenefits. Hootsuite offers comprehensive benefits to support the health and wellbeing of our owls and their families. The benefits cover health insurance including medical, dental, vision, and life/disability insurances. Hootsuite also offers a 401k Plan with a company match (up to 4% of base salary), an Employee and Family Assistance Program and more! Benefits are available to employees who meet minimum hours requirements without a waiting period. THIS resource will provide additional information. Global Parental Leave. All permanent employees, including birthing, non-birthing and adoptive parents, who have been employed by Hootsuite for a minimum of 12 months are eligible for 26 weeks of full and partially paid leave in accordance with local government regulations. #J-18808-Ljbffr