Job Title

**Work Location:**Calgary, Alberta, Canada**Hours:**35**Line of Business:**TD Insurance**Pay Details:**63 600 $/ $63,600 - 94 300 $/ $94,300 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.**Job Description:****Role Overview**The CAT Senior Advisor plays a pivotal role within the Catastrophe (CAT) Team, specializing in the management of complex claims and championing operational excellence. This role drives advisor development and ensures compliance throughout catastrophe events. This position is instrumental in building a resilient, agile, and data-driven CAT team that, delivers high-quality customer service, empowers growth, reduces escalations, and strengthens our national response capabilities.**Job Description*** Key responsibilities include, but are not limited to* Manage complex Auto and Residential claims, including VIP, U.S., pre-litigation, employee, condominium, rental property, Additional Living Expenses (ALE), and rural claims.* Ensure timely and quality resolution of files, with a focus on reducing claims cost and severity.* Apply standardized processes for risk event frameworks and support compliance initiatives.* Handle customer escalations, manager escalations, and high-risk executive complaints.* Proactively mitigate escalations through expert intervention and communication.* Provide one-on-one mentorship and coaching to new hires and peers.* Facilitate training sessions and knowledge transfer.* Serve as backup for managers and support vacation coverage.**Operational Excellence*** Monitor and analyze claim handling processes to identify trends and recommend targeted improvements.* Support business initiatives, drive efficiencies, and prioritize feedback to leadership.* Collaborate with internal and external partners to coordinate CAT response and share best practices.* Allocate resources effectively to balance workload and improve cycle times.**Customer & Business Impact*** Promote consistent service delivery and elevate customer satisfaction.* Reduce severity and escalations, improve communication, and streamline claims processes.* Maximize employee talent, morale, and work experience.**Key Attributes*** Exceptional communication, time management, and organizational skills.* Confidence in managing multiple complex files and strong technical understanding of CAT claims.* Proven ability to lead through change and actively support the professional growth of colleagues.* Passion for teamwork, collaboration, and delivering results under pressure.* Commitment to diversity, equity, and inclusion.**Qualifications*** Experience in property, residential and/or catastrophe claims handling.* Proven leadership or coaching experience in a claims environment.* Strong analytical and problem-solving skills.* Ability to work flexible hours during CAT events.* Bilingualism (French/English) is an asset.**Who We Are:**As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.**Our Total Rewards Package** Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.**Additional Information:** Were delighted that youre considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, were committed to providing the support our colleagues need to thrive both at work and at home.Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.**Colleague Development** If youre interested in a specific career path or are looking to build certain skills, we want to help you succeed. Youll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.**Training & Onboarding** We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.**Interview Process** Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.**Accommodation** Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you!**Language Requirement (Quebec only):**Sans Objet**Our Values** At TD were guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture. **Our Commitment to Diversity, Equity, and Inclusion** At TD, were committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. Were dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. **Helping to Make an Impact in Communities TD Ready Commitment** TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. Thats why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. Its our goal to help support change, nurture progress, #J-18808-Ljbffr