Job Title

This on-site opportunity is for three resources to provide client engagement services in support of a new Cloud Mission Systems Framework which will enable the digital transformation of Cloud services . This is a contract opportunity, that requires the team to be on-site 5 days/week.Key Responsibilities:Cloud Mission Systems Framework ProjectThe resource would aid in the implementation of the new CMS Framework to: Refine the client engagement process and engagement model by: Improving operational efficiency and enhancing client service delivery, including streamlining requirement gathering, standardizing documentation practices, and strengthening its governance integration. Partake in the end-to-end client business intake processes by documenting and tracking a high volume of technical client service requests and serving as a liaison between stakeholders, technical personnel, and clients to facilitate communication, coordinate tasks, and ensure that clients concerns are effectively addressed.Contribute to the creation and life-cycle management of client engagement documentation such as: Client Engagement Playbook Client Playbook Step-by-step guides, processes and best practices Service Catalogue Client engagement-related reports Website ContentProvide Cloud technical expertise and advise clients on potential risks by consulting stakeholders to determine how to address identified risks and to build risk awareness Collaborate with cross-functional teams to implement risk mitigation strategies to increase service delivery efficiency and effectiveness, and to enhance overall client satisfaction.What you must bring to this role:Must currently hold a federal government Secret-level security clearance Must have 10 years of experience performing client engagement activities within an organization of at least 5,000 employees, including the facilitation of stakeholder consultations and the collection and validation of technical and business requirements, while performing all of the following tasks: Meeting with business and technical stakeholders to gather, analyze and document requirements; Evaluating business processes, uncovering areas for improvement, identifying risks as well as developing and implementing solutions; Developing project plans and monitoring performance; Serving as a liaison between stakeholders, technical personnel and users; and Effectively communicating insights, risks and plans to cross-functional team members and management.Must have a minimum of 5 years of experience within the last 10 years within a Government of Canada (GC) department as a Business Analyst performing all of the following tasks: Developing and maintaining formal documentation such as business requirements, process flows, decision logs, and stakeholder briefings, drafting technical documentation, user manuals Explaining complex IT concepts in a clear and concise manner Must be willing to work on-site in Ottawa (west) 5 days/weekOnly those who are qualified will be contacted.