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Job Description : Junior IT Project Manager Location: Remote (occasional travel within Kitchener-Waterloo to Toronto region, Canada) Contract Duration: 12 months About the Role We''re is seeking an experienced IT Project Manager for technology initiatives that enhance end-user experience, productivity, and support across the enterprise. This role focuses on projects related to desktop support, collaboration tools, endpoint management, and user-facing systems. You will work closely with cross-functional teams, vendors, and stakeholders to ensure projects are delivered on time, within scope, and aligned with strategic goals. Key Responsibilities Project Leadership: Manage end-to-end delivery of IT projects impacting end-user services (hardware refreshes, software rollouts, service desk improvements). Define scope, goals, deliverables, and success metrics. Develop project plans, timelines, and resource allocations. Monitor progress, manage risks, and ensure timely delivery within budget. End User Services Oversight: Optimize desktop support, mobile device management, and collaboration platforms (Microsoft 365, Teams). Partner with service desk teams to improve resolution times and user satisfaction. Apply ITIL best practices across service delivery. Stakeholder Engagement: Act as liaison between IT and business units for end-user initiatives. Conduct status updates, feedback sessions, and post-implementation reviews. Process Improvement: Identify workflow optimization opportunities and implement automation/self-service tools. Track KPIs like first-call resolution and customer satisfaction scores. Compliance & Security: Ensure endpoint configurations align with security and compliance standards (HIPAA, NIST). Collaborate with cybersecurity teams on device hardening and patching. Vendor & Budget Management: Manage vendor relationships and support budgeting for end-user technology initiatives. Qualifications Bachelor''s degree in IT, Business, or related field (preferred). 3+ years of IT project management experience focused on end-user services. Strong knowledge of ITIL, desktop support, and collaboration tools. Excellent communication and stakeholder management skills. PMP or equivalent certification (preferred). Why Join Us? Be part of a team that drives innovation and improves user experience across the organization. If you''re passionate about delivering impactful IT solutions, we''d love to hear from you!