Job Title

Role: IBM Tririga consultant Work Location with ZIP: Canada_REMOTE Contract Share the resumes with Mandatory Skills: 1, Tririga Certification Experience in Space and Lease modules Experience in SAP - Tririga integration Experience in Prod support Performance Expectations: == SLA adherence. == Client escalations should be avoided. == Should be a team player. == Should be no/minimal concerns from Infosys APS Tririga team members Technical Hiring Criteria (Must Haves) Top 3 Required skills: IBM Tririga, Dynatrace, Production Support with basic Unix and SQL knowledge Years of experience in each of the must-have skills: Overall 8, Tririga 4 yrs Any additional information you would like to share about the project specs/nature of work: We are seeking a skilled Support Analyst to provide technical support on Real Estate and Development space for our Fortune 10 client. This role will be responsible for Triaging and resolving application-related issues while working directly with the client. The ideal candidate will have hands-on experience with IBM Tririga, particularly in reporting and workflow functionalities. Key Responsibilities: Act as the first point of contact for client-reported issues. Triage, troubleshoot, and resolve application issues based on predefined knowledge base and procedures. Collaborate closely with client on L2 Support issues and escalate issues to the development team (Tier 3) when necessary. Provide timely updates to the client on issue resolution status. Create and update knowledge base articles for recurring issues. Perform root cause analysis for recurring issues and recommend process improvements. Assist with testing and validating minor system changes or patches. Participate in training sessions and knowledge transfers.