Job Title

GENERAL MANAGER Golds Gym University Marketplace is hiring full time General Manager / General Manager- In Training, with potential to grow! Are you outgoing, enthusiastic, with a passion for fitness? We would love to hear from you! About Golds Gym BC Big Brand Name - Canadian Owned and Operated. Compensation $3500 monthly + commissions Shifts Required Full-Time 5 Days a week, 1 weekend day required Evening shifts required, must be available evenings until 8pm+ Key Responsibilities - Ensure the proper upkeep and over all facility operation - Assume responsibility to ensure all team members are meeting targets (sales, personal training, customer service representatives, etc.) - Meet and exceed team sales quota by monitoring sales KPIs, forecasting, fine-tuning sales processes, and ensuring consistency of sales metrics among the team - Inspire and grow your team through leading by examples and building a positive team spiritli> - Develop, implement and monitor team member succession planning to help develop team members - Provide exceptional leadership and manage and grow an effective sales team - Develop, build and acquire new corporate accounts to increase revenue for the club - Draft and submit sales and operation reports to upper management as required - Work closely with all functional teams (human resources, operations, personal training, marketing, finance, customer service, etc.) as a key contributor to the companys overall success and profitability - Participate in events to generate new sales, such as trade shows, open houses, member appreciation nights, etc.) - Deliver financial results by creating a positive and supportive environment, setting standards in customer service and staff training and development - Able to self organize with a strong attention detail, work within budgets, have a responsibility for timelines and be able to think creatively to drive sales initiatives to the club - Recognize potential and create staff development plans for employees based on career aspirations and address poor performance; initiate and administer performance improvement action plans and/or corrective action as necessary - Delegate effectively by assigning and overseeing completion of all club responsibilities through the work of others - Generate sales through providing guests with tours of the facility, business to business outreach, referrals from members, and promoting the facility by distributing guest passes to prospective members - Resolve and elevate customer complaints in a professional, respectful manner; - Educate and empower your team to resolve customer concerns in the moment - Be active in the community by organizing events regularly, connecting with other local businesses to support healthy relationships and marketing opportunities - Monitors and adjusts schedules to maximize employee productivity, obtain payroll goals and cover key business hours/peak days - Assist with shift coverage as needed - Complete all new hire onboarding training to master base tasks and advanced leadership tasks and habits Qualifications - Active in the UBC community / or Attended UBC with a already established personal pipeline is an asset - Strong leadership skills, with ability to motivate and influence people - College or University degree preferred, with minimum two (2) years professional experience - Experience in the health and wellness industry is preferred - Ability to multi-task and perform calmly in a fast paced environment - Strong administrative skills including payroll, scheduling, ordering inventory, and report generating What We Offer - Positive, rewarding, and collaborative team environment - Competitive compensation - Complimentary club membership - Discount on Golds Gym products and services - *Health Benefits #J-18808-Ljbffr