Job Title

Are you an Atlassian expert with hands-on experience in IT Service Management? We''re looking for a talented ITSM professional to join a dynamic, high-impact team and take full ownership of their Jira Service Management, Jira, and Confluence environment. This is a hybrid role based in Toronto (with flexibility) and initially a 12-month contract, but there''s strong potential to transition into a permanent position for the right candidate. What You''ll Do Administer and provide technical support for Jira Service Management, Jira, Confluence, and other Atlassian products and add-ons Implement and maintain ITIL best practices, including incident, problem, change, knowledge, asset, and service configuration management Maintain the CMDB, Service Catalogue, and Knowledge Base Lead automation and integration initiatives, including Microsoft Teams and other tools Manage licensing and collaborate with the Atlassian relationship manager Support CAB meetings and disaster recovery exercises when required Train users and develop documentation for ITSM tools and processes What We''re Looking For 3+ years of experience with Atlassian products (Jira Service Management, Jira, Confluence) in a professional setting Strong knowledge of ITSM tools and ITIL processes Experience providing technical support, implementation, and configuration of ITSM tools Bonus: ITIL Foundation, AWS Practitioner, scripting or automation experience Ability to work independently in a small, high-impact team and lead by example Why This Role? Opportunity to work in a highly visible, hands-on ITSM role Lead critical initiatives in automation, integrations, and ITIL best practices Hybrid working with flexibility around office days Immediate start with interviews moving fast